Senior SaaS Platform Operations Engineer

Bottomline; Reading; On-site; GBP 65,000 - 98,000; Full time

Job summary

Bottomline is seeking a Senior SaaS Platform Operations Engineer in Theale to own operation, support and continuous improvement of cloud-based SaaS platforms. You’ll ensure availability, handle incidents, deployments, monitoring and automation across production environments, collaborating with global teams to deliver secure, scalable services.

Strong Azure experience and automation focus are essential. The role sits at the nexus of Platform Operations, DevOps and Application Support, requiring

Qualifications

• Experience supporting cloud-hosted SaaS applications in a production environment.
• Strong Microsoft Azure experience with AKS, App Services, Networking, Storage, Key Vault, Azure Monitor and ACR.
• Experience troubleshooting distributed applications, cloud infrastructure and deployment pipelines.
• Linux and Windows administration experience.
• Experience with SQL Server and PostgreSQL.
• Experience with Docker, Kubernetes and Helm.
• Scripting and automation using PowerShell, Bash or Python.
• Infrastructure as Code tools such as Terraform or Bicep.
• Monitoring/alerting tools like Grafana, Elastic or Azure Monitor.
• Root-cause analysis, strong troubleshooting skills.
• Experience with APIs, integrations and authentication technologies including SSO.
• Ability to create and maintain operational procedures and runbooks.

Responsibilities

• Monitor and support production SaaS platforms to ensure availability, performance and reliability.
• Investigate and resolve platform, deployment, application and authentication issues, including SSO-related incidents.
• Execute and support application deployments, configuration changes and release activities.
• Create, maintain and improve operational runbooks, recovery procedures and standard operating processes.
• Configure and optimise monitoring and alerting to improve incident detection and response.
• Drive automation initiatives to reduce manual effort and improve operational efficiency.
• Collaborate with Engineering and DevOps teams to improve platform resilience and release quality.
• Produce availability and operational reporting, identifying opportunities for continuous improvement.
• Support audit, compliance and security activities across the platform estate.
• Participate in an out-of-hours on-call rota and support incident recovery activities.

Skills

Azure

AKS

App Services

Networking

Storage

Key Vault

Azure Monitor

ACR

Docker

Kubernetes

Helm

PowerShell

Bash

Python

Terraform

Bicep

Grafana

Elastic

SQL Server

PostgreSQL

SSO

Tools

Terraform

GitHub Actions

CI/CD tooling

Terraform

Jenkins

Job description

Bottomline is seeking a Senior SaaS Platform Operations Engineer in Theale to own operation, support and continuous improvement of cloud-based SaaS platforms. You’ll ensure availability, handle incidents, deployments, monitoring and automation across production environments, collaborating with global teams to deliver secure, scalable services.

Strong Azure experience and automation focus are essential. The role sits at the nexus of Platform Operations, DevOps and Application Support, requiring