Senior SaaS Implementation Lead for Complex Deployments

Plotbox; Ballymena; On-site; GBP 70,000 - 100,000; Full time

Job summary

PlotBox in Ballymena, United Kingdom, is hiring a Senior Implementation Manager to lead complex customer implementations from planning to go-live and long-term support. You will coordinate cross-functional teams, manage risks, and build strong relationships with customer leadership to ensure successful outcomes.

You will drive data migration, configurations, integrations, and client training while maintaining momentum and delivering value for customers and PlotBox.

Qualifications

• 5+ years' relevant experience with SaaS software implementations or similar customer technology projects.
• Experience leading complex, multi-stakeholder customer implementations from discovery through to go-live.
• Strong project management skills with scope, timelines, dependencies, resources, risks and priorities.

Responsibilities

• Own the end-to-end delivery of multiple customer implementations, including high-value or strategically important projects.
• Build and manage detailed implementation plans, timelines, dependencies and milestones.
• Lead discovery and confirm project scope, requirements, responsibilities and success measures.
• Proactively identify project risks, dependencies and blockers and implement mitigation plans.
• Manage scope changes and assess impact on timelines, resources, cost and customer expectations.
• Take ownership of escalations and navigate challenging project situations.
• Act as the primary implementation contact and trusted partner throughout the journey.
• Lead regular project and governance meetings and communicate status to stakeholders.
• Coordinate Data Conversion, Mapping, Product and Technical teams to ensure timely delivery.
• Oversee UAT and go-live readiness and ensure smooth transition to long-term support.

Skills

Project management

SaaS implementations

Stakeholder management

Autonomy

Tools

CRM tools

Job description

PlotBox in Ballymena, United Kingdom, is hiring a Senior Implementation Manager to lead complex customer implementations from planning to go-live and long-term support. You will coordinate cross-functional teams, manage risks, and build strong relationships with customer leadership to ensure successful outcomes.

You will drive data migration, configurations, integrations, and client training while maintaining momentum and delivering value for customers and PlotBox.