Senior Room Attendant

TN United Kingdom; Belfast; On-site; GBP 23,000 - 28,000; Full time

Job summary

Join a talented housekeeping team at a leading hotel in Belfast. As a supervisor, you will ensure high cleaning standards, manage supplies, and assist guests. Enjoy a supportive work environment with opportunities for growth and a competitive salary.

Benefits

Free staff meals

Employee discounts

29 days holiday plus birthday

Career progression opportunities

Qualifications

• Good command of English.
• Ability to work well under pressure.

Responsibilities

• Supervise housekeeping cleaners to ensure standards.
• Maintain stocks and order replacements as necessary.
• Assist guests with requests and respond to complaints.

Skills

Hospitality

Attention to Detail

Teamwork

Education

GCSE standard or equivalent

Job description

Job Description

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

We are seeking a reliable and enthusiastic person to become part of our talented housekeeping team at the exclusive Grand Central Hotel.

Under the inspiring leadership of our Executive Head Housekeeper, Lisa Surgenor, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels here.

The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends.

The salary for this full-time position is £23,842 per annum. Hours vary, but typical shift patterns include 7am to 3pm, 3pm to 11pm.

We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development. Further details about our employee benefits here.

The company reserves the right to apply enhanced short-listing criteria.

To find out more about Hastings Hotels and what our company offers, please visit https://www.hastingshotels.com/careers.html.

Hastings Hotels is an Equal Opportunities Employer.

About The Role

• To supervise the work of housekeeping cleaners to ensure the bedrooms and corridors have been cleaned to the hotel’s standards.
• To ensure the floor and trolley stocks are checked and maintained, ordering replacement stocks as necessary.
• To ensure relevant housekeeping cleaners receive the appropriate training & coaching to do their job.
• To perform a variety of housekeeping cleaning activities as required.
• To ensure quality standards and procedures are fully understood and implemented, and daily checking procedures are correctly applied.
• To be knowledgeable about the facilities and services within the hotel and proactively promote these to guests.
• To assist guests with any reasonable requests for hotel services.
• Respond to complaints and find appropriate solutions.
• To maintain the security of bedrooms and stock, immediately reporting breaches and dealing with lost property according to hotel procedures.
• To ensure all equipment and materials are used correctly and report any problems immediately.
• To ensure a safe environment in compliance with health, safety, and hygiene policies.
• Report any technical and maintenance needs.
• Work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
• Any other duties as required by management.

Skills Needed

Hospitality

About The Company

Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, a stand-alone grill bar/restaurant, and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years, this family-owned business has earned its reputation by prioritizing quality in design, local sourcing, and staff development.

Company Culture

Our guests remember small details—furniture, fires, beds, breakfast—and interactions with staff. We value the right behaviors and attitude over formal qualifications, and we invest in recruitment, induction, and staff development. We are proud of our high staff retention levels in the hospitality industry.

Desired and Required Criteria

• Right to Work in the United Kingdom
• Good command of English
• A clean and tidy appearance
• Excellent attention to detail
• Ability to work well under pressure and as part of a team
• Educated to GCSE standard or equivalent, including English and Maths

Closing Date: Friday 16th May, 2025