Senior Revenue Administrator

The Methodist Church in Britain; West Malling; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

Cycle to work scheme

Employee discount scheme

Career progression opportunities into

Job summary

Cygnet Health Care is seeking a Senior Billing professional to lead two billing administrators and support the Deputy Billing Manager across a portfolio of sites. The role involves updating daybooks from ward census data, invoicing, and resolving billing queries with site staff. A DBS check is required before appointment.

The position is hybrid, with two office days and three days at home, and offers scope to improve processes and provide guidance to junior colleagues within a healthcare setting.

Qualifications

• Experience in a billing, finance administration or accounts receivable environment.
• Experience leading, mentoring or managing team members.
• Experience resolving billing queries.

Responsibilities

• Oversee and support two billing administrators, including one-to-one meetings and workload reviews.
• Update sales daybooks daily using ward census information.
• Manage a share of the billing process across multiple sites, invoicing accurately and on time.
• Liaise with sites by phone and email to obtain accurate billing information.
• Escalate billing and site-related issues through the proper channels.
• Assist with credit notes: review, analyse and process requests.
• Support resolution of billing queries.
• Process monthly and weekly reports (e.g., blocked beds, discounts, uplifts).
• Provide training and onboarding support to new team members.
• Assist Deputy Billing Manager with ad hoc tasks and projects.

Skills

Advanced Microsoft Excel

Attention to detail

Organisational and time management

Managing multiple priorities

Communication and stakeholder mgmt

Leadership / mentoring

Tools

Billing systems

Job description

This senior post sits in the Billing team at Cygnet Health Care, supervising two billing administrators alongside the Deputy Billing Manager. The work centres on keeping sales daybooks up to date from ward census data, invoicing across a set of sites, reviewing credit notes and resolving billing queries with site staff. The role is hybrid, with two office days and three at home, and involves frequent telephone contact with sites, plus a week of invoice validation at each month-end. An enhanced DBS check is required before appointment.

What the job involves

• Oversee and support two billing administrators, including one-to-one meetings, weekly workload reviews and delegating work to meet deadlines
• Update sales daybooks daily using ward census information
• Manage a share of the billing process across a portfolio of sites, invoicing accurately and on time
• Liaise with sites by phone and email to obtain accurate billing information and meet procedure and audit requirements
• Escalate billing and site-related issues through the appropriate channels
• Assist with the credit note process, reviewing, analysing and processing credit requests
• Support the resolution of billing queries
• Process miscellaneous and advanced billing activity
• Monitor the Senior Billing inbox and respond to queries promptly
• Provide guidance, training and onboarding support to less experienced and new team members
• Process or assist with monthly and weekly reports, such as blocked beds, discounts and uplifts
• Assist Finance and Senior Management with data requests and support the Deputy Billing Manager with ad hoc tasks and projects

What’s required

Experience

• Previous experience in a billing, finance administration or accounts receivable environment
• Experience leading, mentoring, coaching or managing team members
• Experience resolving customer or internal billing queries

Skills & knowledge

• Advanced Microsoft Excel skills, including analysing and manipulating data
• Strong attention to detail and accuracy
• Excellent organisational and time management skills
• Managing multiple priorities and meeting deadlines in a fast-paced environment
• Strong communication and stakeholder management skills

Checks & eligibility

• Enhanced DBS check

Nice to have

• Previous experience in a senior billing administrator or similar supervisory role
• Experience processing credit notes and managing complex billing activities
• Knowledge of month-end billing processes
• Experience working with billing or finance systems
• Experience training and onboarding new team members
• Knowledge of the healthcare, care home or service sector

What’s offered

• 25 days annual leave plus paid birthday and anniversary leave
• Hybrid working, with two days in the office and three at home
• Pension scheme
• Cycle to work scheme
• Employee discount scheme
• Career progression opportunities into management roles