Senior Retention Manager - FTC

Ocado Technology Group; Hatfield; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Ocado Technology Group is seeking a Senior Retention Marketing Manager to enhance partner retention strategies and drive customer growth. The role involves consulting with partners, analysing retention performance, and developing best practices to ensure optimal use of the Ocado Smart Platform. This position offers a unique opportunity to work with leading retailers and shape the future of online grocery.

Benefits

25 days annual leave

Private Medical Insurance

Pension with employer matching

22 weeks paid maternity leave

15% discount at Ocado.com

Qualifications

• Experience in a CRM role, especially in the grocery industry.
• Proven track record of scaling a customer base.
• Comfortable utilising data to measure performance.

Responsibilities

• Build and deliver strategies to improve partner retention.
• Analyse partner retention strategies and provide actionable recommendations.
• Serve as a subject matter expert on retention.

Skills

Data-driven

Retention strategies

Customer journey analysis

Tools

Salesforce

Job description

We are Ocado Solutions, and we are revolutionising online grocery. We partner with the world's leading retailers, providing our innovative Ocado Smart Platform (OSP) – a powerful blend of automation and software – to elevate their e-commerce capabilities. Join us and be part of a team that's shaping the future of retail, working with global giants from Kroger to AEON.

About the Role

A fixed term contract opportunity for a Senior Retention Marketing Manager - Partner Growth will be responsible for supporting our partners with improving their retention strategies, driving adoption of best practice, and ensuring partners are fully utilising all OSP features that support retention.

You will consult with partners through both in-depth projects, and ongoing optimisation forums aimed at improving their commercial performance.

You will inspire partners and build strong relationships, share learnings, and leverage data to enable our partners to succeed.

This is an entrepreneurial role, and requires someone who is comfortable identifying new opportunities, and setting up new programs and services that deliver value to our partners.

• Responsible for building and delivering a strategy to help partners improve retention and grow their active customer base
• Analyse and audit partner’s retention strategy and performance, identify areas of improvement and deliver actionable recommendations partners can implement within their organizations
• Build playbooks that can serve as useful resources to partners at various stages of their growth journey
• Become a thought partner to our OSP partners, help inspire them with trends, best practice within the retention marketing space
• Serve as a subject matter expert, both internally and externally on retention, supporting our partners with best practice but also working closely with our technology teams to identify gaps and opportunities in our product
• You will become a master of all the relevant OSP features that can support retention, and you will ensure partners are fully utilizing these features to drive their goals.

About you

• Experience in a CRM role, experience within the grocery industry and international markets is a big plus
• Experience developing and implementing strategies and tactics focussed on retention, engagement, and monetisation across a broad array of channels including email, push, in-app, SMS, and print
• Proven track record of scaling a customer base in a direct to consumer business, and implementing a test and learn approach
• Demonstrated ability to drive commercial impact within a business
• Data- driven, Comfortable utilising data to gain a clear understanding of the customer journey, identify and implement improvements, and measure performance
• Knowledge and experience of various CRM tools is advantageous - particularly Salesforce

What we offer

We believe in supporting our people with meaningful, flexible benefits that prioritise well-being and work-life balance. Here’s a snapshot of what you can expect:

• Time to recharge:
  25 days annual leave (rising to 27 after 5 years), plus the option to buy more – and 30 days a year to work from anywhere in the world.
  
  
• Health & wellbeing:
  Private Medical Insurance from your first month, wellbeing support through specialist apps and EAP, plus Income Protection and Life Assurance.
  
  
• Family-first policies:
  22 weeks paid maternity/primary carer leave and 6 weeks paid paternity leave (after qualifying period).
  
  
• Financial support:
  Pension with employer matching up to 7%, share schemes (Sharesave & BAYE), and interest-free loans for train tickets.
  
  
• Commuter perks:
  Cycle to Work Scheme and free shuttle buses to/from Hatfield and Welwyn Garden City stations.
  
  
• Exclusive discounts:
  15% off at Ocado.com with free delivery (starting in your first month).

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.

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