Senior Retail Sales Lead – Sportswear & Customer Experience

adidas AG; Manchester; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Staff discount

Training

Career progression

Job summary

adidas in Manchester is seeking a Senior Sales Consultant to deliver exceptional customer service, drive sales performance, and support day-to-day store success. You will lead by example on the shop floor, demonstrate strong product knowledge, and coach teammates to reach goals while maintaining brand standards.

The role requires full flexibility for 40 hours per week, including weekends and peak periods. Benefits include staff discount on adidas products, ongoing training, and clear

Qualifications

• Experience in a retail sales environment.
• Strong customer service and communication skills.
• Experience mentoring team members.
• Passion for sport, fashion and the adidas brand.
• Proven ability to achieve sales targets.
• Excellent organisational skills and attention to detail.
• Positive, proactive in a fast-paced retail environment.
• Flexible and adaptable.

Responsibilities

• Deliver premium customer experience reflecting Adidas brand values.
• Consistently achieve and exceed sales targets.
• Build relationships with customers through product knowledge and personalised service.
• Lead by example and coach team members.
• Maintain visual merchandising in line with Adidas guidelines.
• Support stockroom operations and inventory controls.
• Assist opening/closing, cash handling and security processes.
• Handle customer inquiries and complaints professionally.
• Promote a collaborative, inclusive, high-performing team environment.
• Ensure health and safety standards compliance.

Skills

Retail sales

Customer service

Mentoring

Brand knowledge

Job description

adidas in Manchester is seeking a Senior Sales Consultant to deliver exceptional customer service, drive sales performance, and support day-to-day store success. You will lead by example on the shop floor, demonstrate strong product knowledge, and coach teammates to reach goals while maintaining brand standards.

The role requires full flexibility for 40 hours per week, including weekends and peak periods. Benefits include staff discount on adidas products, ongoing training, and clear