Senior Retail Guide

BT Group; Gloucester; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Online GP

Carer’s Leave

Family Leave

Discounts on EE/BT products

Career Development

Season Ticket Travel Loan

Volunteering Days

Optional Private Healthcare

Job summary

EE is seeking a Senior Retail Advisor at the Gloucester Costco store to lead in-store activities, guide teammates, and deliver exceptional customer experiences. You will drive sales, model poise during busy periods, and support leadership when managers are away.

The role emphasizes customer-focused solutions, resilience, and the ability to motivate others while maintaining store standards and a welcoming atmosphere for customers and colleagues.

Qualifications

• Proven ability to lead on the shop floor and support store team.
• Strong customer interaction skills and problem-solving.
• Calm under pressure with a positive attitude.

Responsibilities

• Lead when the Manager and Assistant Manager are away and guide others on the floor.
• Match customers with the right solution and deliver brilliant service.
• Help keep the store running smoothly and foster a confident, valued environment.

Skills

Leadership

Customer service

Communication

Calm under pressure

Job description

Job Description

Senior Retail Guide

Advertised Salary: 29921.0

Senior Retail Advsior

Salary: £29,921.00

Location: Within Gloucester Costco Store

What's in it for you?

• Online GP: Access to a private GP 24/7 for you and your immediate family
• Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off
• Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year.
• Huge Discounts: Save on EE & BT products, including mobile and broadband.
• Career Development: Ongoing support to help you grow your skills and develop
• Season Ticket Travel Loan: Funds for your travel to and from work.
• Volunteering Days: Paid time off to give back to your local community.
• Optional Private Healthcare and Dental: Protection for you and your family

At EE, connection meets leadership.

We believe the qualities that make you unique are exactly the ones that help you thrive - not just as a Sales Advisor, but as a leader on the shop floor. Our stores celebrate individuality, and your ability to adapt, stay resilient, guide others and remain composed under pressure is where you'll truly shine.

Whether you've navigated challenges, balanced responsibilities or thrived while hitting targets, you already have the foundations of a great Senior Retail Advisor. In this role, you'll have a role model - offering support, encouragement, and direction when needed most.

As a Senior, your influence goes beyond the brilliant customer experiences you already deliver. You'll still match customers with the right solution, but you'll also help keep the store running smoothly, step in to lead when the Manager and Assistant Manager are away - and create an environment where both customers and colleagues feel confident, supported, and valued. Your ability to think on your feet, stay calm in busy moments, and bring positivity to every interaction is exactly what we're looking for.

Adaptability is key. If you're curious, open to learning and exciting to help yourself and others grow - you'll fit right in. All you need is the drive to succeed, confidence, the people skill to lift those the above.

We know life never stands still. That's why we offer flexibility wherever possible - whether you need part-time hours, set working days, or support during unexpected moments. If you're the right person for the role, we'll do everything we can to make it work for you.

At EE you'll find more than a job - you'll find a team that the one implication.

Ready to turn your strengths into a rewarding career?