Senior Retail Guide

BT Group; Milton Keynes; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Uncapped commission

Private GP

Carer’s Leave

Family Leave

BT product discounts

Career development

Season ticket loan

Volunteering days

Private healthcare & dental

Job summary

EE in Milton Keynes is seeking a Senior Retail Advisor to lead by example on the shop floor, matching customers with the right BT EE solutions and delivering exceptional service. As a senior, you’ll guide colleagues, step in for the Manager when needed, and help create a confident, welcoming environment while supporting growth and resilience.

We offer a great starting salary of £29,921 plus an uncapped monthly commission, plus benefits like private GP access, carers leave, family leave, and

Responsibilities

• Lead by example on the shop floor and deliver exceptional customer service.
• Match customers with the right BT EE solutions and guide discussions.
• Step in to support the Manager when they are away and keep the store running smoothly.
• Create a confident, welcoming environment for customers and colleagues.

Job description

What’s in it for you?

• Great starting salary of £29,921.00, plus an uncapped monthly commission scheme
• Online GP: Access to a private GP 24/7 for you and your immediate family
• Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
• Family Leave: Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts: Save on EE & BT products, including mobile and broadband.
• Career Development: Ongoing support to help you grow your skills and develop
• Season Ticket Travel Loan: Funds for your travel to and from work.
• Volunteering Days: Paid time off to give back to your local community.
• Optional Private Healthcare and Dental: Protection for you and your family

At EE, connection meets leadership.
We believe the qualities that make you unique are exactly the ones that help you thrive – not just as a Sales Advisor, but as a leader on the shop floor. Our stores celebrate individuality, and your ability to adapt, stay resilient, guide others and remain composed under pressure is where you’ll truly shine.

Whether you’ve navigated challenges, balanced responsibilities or thrived while hitting targets, you already have the foundations of a great Senior Retail Advisor. In this role, you’ll be a role model – offering support, encouragement, and direction when needed most.

As a Senior, your influence goes beyond the brilliant customer experiences you already deliver. You’ll still match customers with the right solutions, but you’ll also help keep the store running smoothly, step in to lead when the Manager and Assistant Manager are away – and create an environment where both customers and colleagues feel confident, supported, and valued. Your ability to think on your feet, stay calm in busy moments, and bring positivity to every interaction is exactly what we’re looking for.

Adaptability is key. If you’re curious, open to learning and excited to help yourself and others grow, you’ll fit right in. All you need is the drive to succeed, the confidence to be yourself and the people skills to lift those around you. We’ll give you all the training and support you need to step into leadership with pride.

We know life never stands still. That’s why we offer flexibility wherever possible – whether you need part-time hours, set working days, or support during unexpected moments. If you’re the right person for the role, we’ll do everything we can to make it work for you.

At EE, you’ll find more than a job – you’ll find a team that values your resilience, supports your growth and celebrates your success.

• This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.