Senior Guide

EE Retail; Hereford; On-site; GBP 17,377 - 24,749; Full time

Benefits offered by this job

Online GP access

Paid Carer’s Leave

Family Leave with full pay

Huge Discounts on EE & BT products

Career Development support

Season Ticket Travel Loan

Volunteering Days

Optional Private Healthcare

Job summary

EE RETAIL in Hereford is looking for a dedicated Senior Retail Advisor to join our team. In this role, you will provide exceptional customer service while guiding and supporting your colleagues. You’ll adapt to busy retail environments and inspire confidence within your team. We emphasize teamwork and continuous development, ensuring you have the resources to thrive.

We offer an attractive hourly rate, flexibility in hours, and various perks like professional training, private healthcare, and generous family leave policies.

Qualifications

• Experience in a customer-facing role with the ability to deliver outstanding service.
• Strong leadership skills to support and motivate the team.
• A drive to contribute positively to a dynamic retail environment.

Responsibilities

• Support customers with the right solutions.
• Keep the store running smoothly during busy periods.
• Step in to lead the team when managers are away.

Skills

Customer service

Leadership

Adaptability

Team collaboration

Resilience

Job description

Location

Hereford

Hourly Rate

£15.29

What’s in it for you?

• Online GP: Access to a private GP 24/7 for you and your immediate family
• Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
• Family Leave:Equalizedmaternity, paternity, and adoption leave – 18weeks’full pay and 8weeks’half pay in the first year.
• Huge Discounts: Save on EE & BT products, including mobile and broadband.
• Career Development: Ongoing support to help you grow your skillsand develop
• Season Ticket Travel Loan: Funds for your travel to and from work.
• Volunteering Days: Paid time off to give back to your local community.
• Optional Private Healthcare and Dental: Protection for you and your family

About the Role

At EE, connection meets leadership.
We believe the qualities that make you unique are exactly the ones that help you thrive – not just as a Sales Advisor, but as a leader on the shop floor. Our stores celebrate individuality, and your ability to adapt, stay resilient, guide others and remain composed under pressure is where you’ll truly shine.

Whether you’ve navigated challenges, balanced responsibilities or thrived while hitting targets, you already have the foundations of a great Senior Retail Advisor. In this role, you’ll be a role model – offering support, encouragement, and direction when needed most.

As a Senior, your influence goes beyond the brilliant customer experiences you already deliver. You’ll still match customers with the right solutions, but you’ll also help keep the store running smoothly, step in to lead when the Manager and Assistant Manager are away – and create an environment where both customers and colleagues feel confident, supported, and valued. Your ability to think on your feet, stay calm in busy moments, and bring positivity to every interaction is exactly what we’re looking for.

Adaptability is key. If you’re curious, open to learning and excited to help yourself and others grow, you’ll fit right in. All you need is the drive to succeed, the confidence to be yourself and the people skills to lift those around you. We’ll give you all the training and support you need to step into leadership with pride.

We know life never stands still. That’s why we offer flexibility wherever possible – whether you need part-time hours, set working days, or support during unexpected moments. If you’re the right person for the role, we’ll do everything we can to make it work for you.

At EE, you’ll find more than a job – you’ll find a team that values your resilience, supports your growth and celebrates your success.

Thisisa regulated role and is subject to a bankruptcy check in addition to our regular pre-employment checks.

Ready to turn your strengths into a rewarding career?

Apply today.