Senior Resident Service Assistant

Integro Partners Ltd; Greater London; On-site; GBP 32,000 - 39,000; Full time

Job summary

Integro Partners Ltd is seeking a Senior Front of House Property Admin for an on-site role in West London. The position involves engaging with residents, managing lettings administration, and delivering exceptional customer service within a 279-unit development from 9:00am to 5:30pm, Monday to Friday.

You will work closely with the General Manager to build relationships with residents and visitors, handling communications, events, and day-to-day operations to ensure a thriving community and

Qualifications

• Experience in residential property management or lettings administration.
• Knowledge of tenant vetting and compliance requirements.
• Familiarity with health and safety statutory requirements in residential settings.

Responsibilities

• Lead resident engagement and community building across 279 units.
• First point of contact for residents and visitors, supporting property management.
• Coordinate events, viewings, lettings administration and tenant liaison.

Skills

Customer service

Property management

Organization

Communication

IT literacy

Social media

Tools

Social media

Job description

Senior Front of House Property Admin

£35,000

West London

This is a permanent, full-time role working Monday to Friday, 9:00am to 5:30pm, on a salary of £35,000. You'll be at the heart of creating a thriving community, working alongside the General Manager to deliver exceptional service and build meaningful relationships with residents from day one.

• Lead resident engagement and community building across a 279-unit development, from events and initiatives to day-to-day support
• £35,000 per annum, full-time permanent position based on-site in Perivale
• First point of contact for residents and visitors, combining customer service excellence with property management expertise

Preferred Requirements

• Strong background in customer service with a genuine commitment to delivering first-class experiences
• Proven property management experience, including viewings, lettings administration, and tenant liaison
• Excellent organisational skills with meticulous attention to detail and the ability to manage multiple priorities
• Confident communicator with strong written and spoken English, comfortable engaging with residents, visitors, and contractors
• IT literate and comfortable with social media, marketing portals, and digital resident communication channels

Preferred Qualifications

• Experience in residential property management or lettings administration
• Familiarity with tenant vetting procedures and compliance requirements
• Knowledge of health and safety statutory requirements in residential settings

Disclaimer

Integro Partners Ltd operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience