Guest Experience Lead & Front Desk Supervisor

The Doyle Collection Ltd.; Greater London; Ibrido; GBP 32.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

Generous Service Charge

Holiday allowance up to 25 days

Free meals on duty

50% discount when dining with The The,

Discounted rates when staying in our 1

Training dedicated to personal develop

Cycle to work scheme

Life Insurance and Company Pension

Complimentary uniform and dry cleaning

One paid volunteering day per year

Free access to the Employee Assistance

Hotel Incentives and rewards

Staff summer parties, Christmas and13

Refer a Friend bonus scheme

Descrizione del lavoro

The Marylebone Hotel, London, seeks a Receptionist Supervisor to lead the reception team and ensure an outstanding guest experience from arrival to departure.

You will supervise day-to-day front office operations, drive sales targets, manage bookings and billing, and collaborate with Housekeeping, Guest Experience and Accounts to maximise revenue. This hands-on role focuses on performance, standards, and team development.

Competenze

• Previous supervisory experience within a Front Office/Reception environment.
• Strong knowledge of hotel financial procedures and PMS systems.
• Experience managing group bookings and billing.
• Excellent communication and interpersonal skills.
• Sales-driven mindset with a track record of meeting targets.
• High attention to detail and commitment to service standards.
• Ability to lead, motivate, and develop a team.

Mansioni

• Supervise reception staff day-to-day, ensuring procedures and service standards are consistently followed.
• Set and drive sales targets, including upsells, Discovery enrolments, and LQA audit performance.
• Manage check-in/check-out, group bookings, and billing, ensuring accurate financial and guest records.
• Resolve guest complaints and maintain high satisfaction throughout the guest journey.
• Coordinate with other departments (Housekeeping, Guest Experience, Accounts) to ensure smooth operations and maximise revenue.
• Support team training, development, and performance feedback.
• Uphold brand, grooming, and service standards, aiming for top guest survey scores.

Conoscenze

Supervisory experience

PMS systems

Group bookings & billing

Communication skills

Sales targets

Attention to detail

Team leadership

Strumenti

PMS systems

Descrizione del lavoro

The Marylebone Hotel, London, seeks a Receptionist Supervisor to lead the reception team and ensure an outstanding guest experience from arrival to departure.

You will supervise day-to-day front office operations, drive sales targets, manage bookings and billing, and collaborate with Housekeeping, Guest Experience and Accounts to maximise revenue. This hands-on role focuses on performance, standards, and team development.