Senior Repairs & Compliance Officer - Social Housing

Pertemps Bond; Greater London; On-site; GBP 24,000 - 27,000; Full time

Job summary

Pertemps Bond is recruiting an experienced Repairs/Maintenance Officer to support repairs, maintenance and property compliance across housing stock in London. You will work with contractors, Housing Management teams and the Maintenance Manager to ensure work is completed safely, efficiently and to a high standard.

The role involves managing day-to-day repairs, inspections, contractor performance, invoices and compliance, including gas servicing and Awaab’s Law requirements.

Qualifications

• Previous experience as Maintenance Officer or similar in social housing.
• Knowledge of responsive repairs, planned maintenance, property inspections and contractor management.
• Experience monitoring KPIs, SLAs and contract compliance.
• Understanding of building safety, property compliance and health & safety requirements.
• Familiarity with Awaab’s Law and damp/mould repair cases.
• Experience using housing repairs/asset management systems.
• Strong communication and organisational skills.
• Ability to manage competing priorities within timescales.

Responsibilities

• Manage day-to-day delivery of responsive repairs and maintenance services across residential properties.
• Log repairs, raise works orders and maintain records using a computerised repairs management system.
• Carry out pre- and post-inspections, estate inspections and quality control checks to ensure works meet required standards.
• Monitor contractor performance against KPIs, response times, quality standards and contractual requirements.
• Scrutinise contractor invoices, including labour, materials and agreed rates, and process purchase orders and invoices.
• Identify and manage rechargeable repairs, insurance claims and associated maintenance costs in line with policy.
• Manage and monitor approved contractors, ensuring appropriate qualifications, insurance, health & safety documentation and compliance are in place.
• Oversee planned, cyclical and servicing programmes, including gas servicing and other property compliance requirements.
• Inspect and coordinate repairs to void properties, working with Housing Management teams to minimise turnaround times and rental loss.
• Support building safety and compliance, including fire safety actions, fire alarms, AOV systems, dry risers and specialist servicing contracts.
• Manage repairs and defects associated with new-build properties, including handovers, defects liability periods and liaison with leaseholders/shared owners.
• Ensure Awaab’s Law requirements are understood and implemented effectively, including the appropriate triage, prioritisation and response to damp, mould and other relevant repair cases.

Skills

Repairs & maintenance

Contractor management

Building safety

Awab’s Law knowledge

Property inspections

Communication & organisation

Education

Housing/property/maintenance qualification

Job description

Pertemps Bond is recruiting an experienced Repairs/Maintenance Officer to support repairs, maintenance and property compliance across housing stock in London. You will work with contractors, Housing Management teams and the Maintenance Manager to ensure work is completed safely, efficiently and to a high standard.

The role involves managing day-to-day repairs, inspections, contractor performance, invoices and compliance, including gas servicing and Awaab’s Law requirements.