Senior Rent Arrears & Support Officer

Bristol City Council; Temple Cloud; Hybrid; GBP 26,000 - 42,000; Full time

Benefits offered by this job

Flexible working

Flexitime

Local Government Pension Scheme

Generous annual leave

Job summary

Bristol City Council is seeking a Senior Income Officer to manage rent arrears and support tenancy sustainment. The role balances office work, home-based tasks, and on-site visits to residents, offering a flexible hybrid pattern that aligns with service needs.

You will lead on recovering arrears, negotiating arrangements, and advising residents while working within a supportive, diverse council environment. DBS checks apply, with comprehensive training provided.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to work independently or as part of a team.
• Strong attention to detail and accuracy in handling arrears cases.

Responsibilities

• Oversee rent arrears on your patch and develop recovery strategies.
• Negotiate payment arrangements and provide residents with appropriate advice.
• Proactively manage cases requiring further action and maintain case records.

Skills

Interpersonal skills

Independent worker

Team player

Willingness to learn

Attention to detail

Job description

Bristol City Council is seeking a Senior Income Officer to manage rent arrears and support tenancy sustainment. The role balances office work, home-based tasks, and on-site visits to residents, offering a flexible hybrid pattern that aligns with service needs.

You will lead on recovering arrears, negotiating arrangements, and advising residents while working within a supportive, diverse council environment. DBS checks apply, with comprehensive training provided.