Senior Income Officer

Bristol City Council; West of England; Hybrid; GBP 33,000 - 36,000; Full time

Benefits offered by this job

Flexible working hours

Flexitime

Local Government Pension scheme

Generous annual leave

Job summary

Bristol City Council is looking for a Senior Income Officer to help recover rent arrears and ensure residents have access to the support they may need.

You will manage your own patch with a proactive approach, negotiating arrangements and advising residents. The role offers hybrid working with a mix of home, office and on-site work to suit the patch.

Qualifications

• Excellent interpersonal skills.
• Able to work independently and as part of a team.
• Willingness to learn.

Responsibilities

• Oversee your own patch and recover rent arrears.
• Negotiate payment arrangements with residents.
• Provide advice and support to residents to achieve sustainable tenancy outcomes.
• Work flexibly across home, office and field to cover the patch.

Skills

Interpersonal skills

Independent worker

Willingness to learn

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Job reference VAC008838 Date posted 15/09/2026 Application closing date 29/09/2026 Location 100 Temple Street Redcliffe Bristol BS1 6AN Salary BG9: £33,119 - £35,570 Package PensionFlexible working hours Contractual hours 37 Basis Full time Job category/type Customer Services, Housing Attachments Job Description.pdf Person Specification.pdf A day in the life of an SIO.pdf

Full Time, Permanent Begin your new career with us! We are looking for enthusiastic individuals who want to work in our diverse and friendly team. As a Senior Income Officer, you'll help collect rent to sustain tenancies, ensuring that residents have access to the support that they might need. This is a variedroleand we will ensure that you have all the training you could need. We arereally proudof our service and wouldlove to continue to grow with your help! Your role You will overseeyour own patchby taking a proactive, innovative approach to recovering and preventingrentarrears.You'lldecisively escal… the cases that require further action and engage with residents to negotiate arrangements and provide advice to those that need it. Check out our designated website herefor more information: https://www.bristol.gov.uk/senior-income-officer This roleis veryflexibleand no two days are the same! A typical weekwillsee you working at home, in the office andout and abouton your ‘patch', visiting residents at their properties.You'llbe dynamic in delivering our vision for a high-quality service for residents. About you

• Great interpersonal skills
• Able to work independently and as part of a team
• Willingness to learn

SeeADay in the Life of a Senior Income Officer for an insight into what a typical day in this role could look like. Please note that this role is subject to an Basic DBS Check.

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career. For further information, please refer to the Job Description and Person Specification or alternatively, please contact Deena Patel [e-mail] Applications will be reviewed as they are received, and we reserve the right to close this vacancy early. We therefore encourage you to apply as soon as possible.

At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit.

Thepersonal information section (including your name) you’ll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.