Senior Relationship Manager - Lettings Property Management

Kinleigh Folkard & Hayward; Greater London; Vor Ort; GBP 45.000 - 65.000; Vollzeit

Zusammenfassung

Kinleigh Folkard & Hayward (KFH) is seeking a Senior Relationship Manager for the Lettings Management team in Wimbledon. You will ensure properties under your care meet legal and contractual obligations while delivering exceptional customer service.

You will also support Team Leaders in embedding best practices across the department. Key tasks include handling complaints, managing performance, safety inspections, contractor appointments, deposit and insurance processes, and cross-department

Qualifikationen

• Experience in residential property management and handling complaints.
• Ability to manage third-party contractors and ensure compliance with contracts.
• Strong written and verbal communication skills.

Aufgaben

• Handle first-level complaints and resolve without escalation.
• Manage property performance and report to line manager.
• Oversee safety inspections, maintenance requests and contractor appointments.
• Conduct property visits and ensure contractual obligations are met.
• Manage deposit returns, insurance claims and legal compliance.
• Collaborate across departments to deliver excellent customer service.

Kenntnisse

Residential property management

Contractor management

Communication

CRM software

IT literacy

Customer service

Ausbildung

ARLA qualification (desirable)

Tools

CRM systems

Jobbeschreibung

Kinleigh Folkard & Hayward (KFH) is seeking a Senior Relationship Manager for the Lettings Management team in Wimbledon. You will ensure properties under your care meet legal and contractual obligations while delivering exceptional customer service.

You will also support Team Leaders in embedding best practices across the department. Key tasks include handling complaints, managing performance, safety inspections, contractor appointments, deposit and insurance processes, and cross-department