Senior Relationship Director

HSBC; Birmingham; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

HSBC is seeking a Senior Relationship Director in Birmingham to manage client relationships and drive revenue growth. The role involves engaging with clients, understanding their needs, and ensuring excellent customer service while managing risks. This hybrid position requires regular travel within the Midlands.

Benefits

Private healthcare for all UK-based employees

Enhanced maternity and adoption pay

Contributory pension scheme

Qualifications

• Experience in Corporate Banking with complex case handling.
• Understanding of lending and front-line credit risk.
• Proven experience in customer service and business development.

Responsibilities

• Grow business sustainably by identifying opportunities.
• Drive revenue growth through understanding customer needs.
• Manage operational and credit risk in client relationships.

Skills

Communication

Business Development

Risk Management

Job description

If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC, and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Corporate Banking in the UK provides both domestic and international commercial banking services to our existing and prospective clients. Our Commercial Banking business serves over a million customers across more than 50 markets, ranging from small enterprises focused primarily on their home markets, through to corporates operating across borders. Whether it is working capital, term loans, trade finance or payments and cash management solutions, we provide the tools and expertise that businesses need to thrive. As the cornerstone of the HSBC Group, we give businesses access to a geographic network covering more than 90% of global trade and capital flows.

The role of the Senior Relationship Director is a full relationship management role to engage with our existing and prospective customers to help them realise their ambitions.

Your key aim as a Senior Relationship Director with HSBC will be to influence customers with a turnover of between £15M and £350M, with a focus towards the top end of this range, where you will also be responsible for customer service excellence to our existing and prospective customers.

Customer portfolios will consist of both domestic and international relationships and will involve managing all aspects of the relationship including operational and credit risk. To be successful in this role you will create and maintain strong and evolving partnerships internally and externally.

Your responsibilities will include:

• Focus on growing the business sustainably, by identifying opportunities to expand a portfolio and broadening client relationships by leveraging HSBC's extensive network.
• Drive revenue growth through understanding customer needs and by adopting a needs-based approach which engages clients and increases new business.
• Effectively manage work and support resources to increase quality and time of client visits opportunities.
• Collaborate with Group colleagues to deliver appropriate needs-based solutions for customers.
• Build a strong understanding of the client's business and industry to promote insights, enrich client conversations and deliver fair outcomes.
• Deepen understanding of the client through pro-active credit risk assessments and customer due diligence reviews.
• Confidently manage financial crime risk throughout the client lifecycle by identifying, assessing, accepting, monitoring, escalating and mitigating risk.

The ideal candidate for this role will have:

• Experience working in relevant environment/s, i.e. Corporate Banking with a broad knowledge of products available is essential, with a capability of taking on the most complex cases or adding transformational value to clients and prospects
• A comprehensive understanding of lending and front-line credit risk is essential.
• Significant proven experience of leading the delivery of an excellent customer service while proactively looking for innovative ways to improve this service is essential.
• Excellent written, financial modelling and spoken communication skills with the ability to effectively influence and negotiate with others is essential.
• Significant proven experience in business development through sales and additional lending products and services to a portfolio of clients is essential.
• Built noteworthy effective networks across business areas internally & externally, developing relationships based on mutual trust and encouraging others to do the same.
• A comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes is essential.

This a hybrid role based at our Birmingham office. There is an expectation of travel on a regular basis to visit clients in the Midlands area, covering, but not limited to Herefordshire, Warwickshire, Shropshire and Worcestershire, so it is important that the successful candidate is within easy commuting distance of this region.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes:

• Private healthcare for all UK-based employees
• Enhanced maternity and adoption pay and support when you return to work
• A contributory pension scheme with a generous employer contribution.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. Wearecommittedto removing barriers and ensuring careersatHSBCareinclusiveandaccessible for everyone to be at their best.We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess, please get in touch with our Recruitment Helpdesk:

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