Senior Regional Support Officer

National Education Union; Devon and Torbay; On-site; GBP 59,000; Full time

Job summary

A prominent educational organization in the UK is looking for a Senior Regional Support Officer to lead a team of regional support officers. You will manage and allocate casework, handle complex escalated issues, and contribute to the organization’s strategic objectives. The role offers a salary of £58,983 annually and is permanent and full-time. A great opportunity to support educators and influence change in the education system.

Qualifications

• Proven ability to motivate and develop a team.
• Experience in managing escalated issues and complaints.
• Strong research skills on priority issues.

Responsibilities

• Manage a team of regional support officers in the region.
• Oversee assessment and allocation of casework referrals.
• Act as an escalation point for complex casework.

Job description

SENIOR REGIONAL SUPPORT OFFICER

Based in the NEU South West Region (Exeter, EX2 7FW)

Permanent, full-time

Commencing salary £58,983 per annum

The National Education Union is a powerful force for change in education, representing 500,000 teachers, lecturers, support staff, and leaders. As we undertake an extensive staffing review, this is an exciting time to join us on our journey to becoming a more agile, strategic, and powerfully coordinated trade union—ready to meet the challenges of the future and drive lasting change in education.

We are seeking to recruit a Senior Regional Support Officer (SRSO) who will contribute to the strength of the Union and to the priorities for supporting, engaging and involving members, through the management of a team of regional support officers in the region. Having oversight and responsibility for the assessment and allocation of casework referrals and acting as an escalation point for complex casework and complaints to regional support officers.

We are looking for applicants who can motivate, develop and support a team individually and as a group; deal with escalated issues and complaints; assist in relevant areas of research on priority issu...