Senior Regional Data Center Operations Lead

Oracle; Newport; On-site; GBP 65,000 - 98,000; Full time

Job summary

Oracle datacenter services in Newport is seeking an experienced Operations lead to manage end-to-end on-site hardware installation, troubleshooting, and regional server upgrade projects. You will oversee network configuration and cabling validation across client environments while coordinating SMEs for highly complex issues.

The role focuses on ensuring safety, adherence to SOPs/MOPs, and collaboration with vendors and internal teams to meet SLAs and drive continuous improvement in data center

Responsibilities

• Manages teams conducting end-to-end on-site hardware installation, removing and troubleshooting hardware and configurations for a region.
• Oversees operations across teams performing server upgrades and component replacements for an existing customer base for a region.
• Oversees teams implementing designed and defined network communications and solutions, including cabling validation and networking equipment for a region.
• Coordinates additional resources or subject matter experts to address highly complex or unresolved issues.
• Oversees data center environments, customer environments, and/or operations for a region, addresses identified and escalated complex trends, and ensures problem resolutions are documented.
• Maintains awareness of outage situations for clients and manages major outage situations for clients ensuring resolution.
• Drives adherence to all established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks for a region.
• Drives the implementation of required security controls, including updates and maintenance for a region.
• Ensures and leads team's compliance with health and safety guidelines during on-site work at customer locations and at office.
• Determines scope of skills and requirement of trainings to advance less experienced technicians in their understandings and refine technicians' skill set.
• Drives staying current with industry understanding best practices and developments in networking and server maintenance, data center and facility operations, sharing information with others.
• Leads collaboration between service and development teams and external vendors to resolve highly complex technical problems, providing subject matter expertise around downstream implications.

Job description

Oracle datacenter services in Newport is seeking an experienced Operations lead to manage end-to-end on-site hardware installation, troubleshooting, and regional server upgrade projects. You will oversee network configuration and cabling validation across client environments while coordinating SMEs for highly complex issues.

The role focuses on ensuring safety, adherence to SOPs/MOPs, and collaboration with vendors and internal teams to meet SLAs and drive continuous improvement in data center