Senior Data Center Operations & Documentation Lead

Oracle; United Kingdom; Remote; GBP 85,000 - 110,000; Full time

Job summary

Oracle Corporation seeks a seasoned professional to blend hands-on data center operations with exceptional technical writing and process engineering. You will support escalations, incident response, and operational health across data centers while creating and maintaining documentation, standards, and procedures that drive operational excellence.

Working with a global team, you will identify opportunities to improve processes, develop new procedures, and establish documentation that reduces risk

Qualifications

• Experience in data center operations, technical support, and/or engineering.

Responsibilities

• Create and maintain operational procedures, runbooks, knowledge articles, and engineering standards.
• Translate complex concepts into clear documentation for global audiences.
• Identify gaps in workflows and standardize processes.
• Design and implement new operational processes for scalability and efficiency.
• Capture institutional knowledge from SMEs and convert it into procedures.
• Establish documentation standards and governance for quality and maintainability.
• Drive improvements using incident trends and stakeholder feedback.
• Lead documentation efforts from incidents, RCAs, region expansions, and deployments.
• Apply ITSM disciplines; ITIL experience preferred.
• Support regional builds and expansions to meet quality and schedules.
• Collaborate with project teams to manage timelines and dependencies.
• Promote safety and operational excellence during builds.
• Oversee installations, repairs, inventory, and logistics.
• Plan rack deployments and network changes.
• Drive preventative maintenance and facility optimization.

Skills

Data center operations

Technical support

Process engineering

Technical writing

Documentation governance

ITIL/ITSM

Stakeholder engagement

Analytical thinking

Project management

Cross-functional collaboration

Tools

OCI (Oracle Cloud Infrastructure)

Linux/Unix

Networking basics

Job description

Oracle Corporation seeks a seasoned professional to blend hands-on data center operations with exceptional technical writing and process engineering. You will support escalations, incident response, and operational health across data centers while creating and maintaining documentation, standards, and procedures that drive operational excellence.

Working with a global team, you will identify opportunities to improve processes, develop new procedures, and establish documentation that reduces risk