Senior Recovery Officer (Full Time)

New Start; Nottingham; Hybrid; GBP 33,000 - 36,000; Full time

Job summary

Ashfield District Council is recruiting a Senior Recovery Officer to join the Revenues and Benefits Service in Nottingham. You will collect Council Tax, Business Rates, overpaid Housing Benefit and other debts, preparing cases for court action and representing the Council where needed.

The role requires strong negotiation skills and the ability to adapt to changing service demands. We offer hybrid working, joining a small, supportive team, with offices in Kirkby-in-Ashfield and the option to

Qualifications

• Previous experience of working in local government Revenues or in a recovery role is essential.
• Excellent customer service and negotiation skills are essential.
• Ability to make sound decisions and work effectively as part of a team.

Responsibilities

• Collect Council Tax, Business Rates, overpaid Housing Benefit and corporate sundry debts in line with legislation and policies.
• Prepare cases for legal proceedings and represent the Council in courts related to debt collection and enforcement.
• Support colleagues with complex recovery and enforcement issues to ensure timely debt recovery.
• Work in a hybrid setting, combining home and Council Office work, with flexibility to adapt to changing service demands.

Job description

Senior Recovery Officer

We have an exciting opportunity for a Senior Recovery Officer to join our Revenues and Benefits Service. We are looking for an enthusiastic, committed and self-motivated team player who can support and guide colleagues while delivering an excellent service.

In this role, you will be responsible for the collection of Council Tax, Business Rates, overpaid Housing Benefit and corporate sundry debts, in accordance with relevant legislation, local policies and service strategies. Excellent customer service and negotiation skills are essential, together with the ability to make sound decisions and work effectively as part of a team.

You will prepare cases for legal proceedings and represent the Council at the relevant courts in matters relating to the collection and enforcement of outstanding debts. You will also support colleagues with complex recovery and enforcement issues, helping to ensure that debts are recovered promptly and through the most appropriate course of action.

This is a challenging but rewarding role in which flexibility, sound judgement and the ability to adapt to changing service demands are essential. You will need to think confidently on your feet and make independent decisions. In return, we offer hybrid working, with the successful applicant joining a small, friendly and supportive team working both from home and at our Council Offices in Kirkby-in-Ashfield.

Previous experience of working in local government Revenues or in a recovery role is essential. Please read the job description carefully before applying.

A DBS check is required.

Salary

£33,119 - £35,570 per annum

Location

Nottingham, Nottinghamshire

Job Type

Full Time

Closing date

1 November 2026

Company

Ashfield District Council

Sector

Housing

Job Role

Officer