Senior Recovery Officer

Kirklees Metropolitan Council; Nottingham; Hybrid; GBP 33,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Ashfield District Council is seeking a Senior Recovery Officer to join our Revenues and Benefits Service in Nottingham. You will lead on collecting Council Tax, Business Rates, housing benefit overpayments and sundry debts, delivering excellent service with sound decision making.

The role involves preparing cases for court, representing the Council in hearings, and supporting colleagues with complex recovery issues.

Qualifications

• Previous experience of working in local government Revenues or in a recovery role is essential.

Responsibilities

• Collect Council Tax, Business Rates, overpaid Housing Benefit, and sundry debts.
• Prepare cases for legal proceedings and represent the Council at courts.
• Support colleagues with complex recovery and enforcement issues.
• Deliver high-quality customer service and sound judgment.

Skills

Negotiation

Customer service

Decision making

Team player

Job description

We have an exciting opportunity for a Senior Recovery Officer to join our Revenues and Benefits Service. We are looking for an enthusiastic, committed and self-motivated team player who can support and guide colleagues while delivering an excellent service.

In this role, you will be responsible for the collection of Council Tax, Business Rates, overpaid Housing Benefit and corporate sundry debts, in accordance with relevant legislation, local policies and service strategies. Excellent customer service and negotiation skills are essential, together with the ability to make sound decisions and work effectively as part of a team.

You will prepare cases for legal proceedings and represent the Council at the relevant courts in matters relating to the collection and enforcement of outstanding debts. You will also support colleagues with complex recovery and enforcement issues, helping to ensure that debts are recovered promptly and through the most appropriate course of action.

This is a challenging but rewarding role in which flexibility, sound judgement and the ability to adapt to changing service demands are essential. You will need to think confidently on your feet and make independent decisions. In return, we offer hybrid working, with the successful applicant joining a small, friendly and supportive team working both from home and at our Council Offices in Kirkby-in-Ashfield.

Previous experience of working in local government Revenues or in a recovery role is essential.

If you are interested in this opportunity and would like an informal discussion, please contact Tammy Fox at [e-mail].

A DBS check is required.

Closing date: 1 November 2026

Interview date: To be confirmed

Company: Ashfield District Council

Salary: £33,119 – £35,570 per annum

Location: Nottingham, Nottinghamshire

Sector: Housing

Job Role: Officer