Senior Receptionist

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Description

Please note that this is an in-office role working Monday to Friday, 40 hours per week (Reception open from 8am-5.30pm).

About the firm

Alvarez & Marsal (A&M) is a leading independent global professional services firm, specializing in providing turnaround management, performance improvement and corporate advisory services. With over 10,000 professionals based in 70+ locations across Europe, Middle East, the Cayman Islands, North America and Asia, our firm excels in problem solving and value creation. Drawing on a strong operational heritage and hands-on approach, our professionals work closely with organizations and stakeholders to help tackle complex business issues and maximize value.

Overview of the Role

We are looking for a high-energy and polished Senior Receptionist to lead and supervise the reception team. The successful candidate will have a passion for client services and is happy to take initiative and think on their feet. This role requires flexibility, energy, the ability to multi-task, prioritize and be aware at all times that A&M's reception is the heart of the office. A professional appearance is required at all times. The successful candidate will embrace a can-do attitude, team spirit and more importantly is happy to get involved and roll up their sleeves.

Responsibilities

1. Lead the reception team, providing guidance and support.
2. Supervise and train reception staff, ensuring they meet performance standards.
3. Take ownership and pride in providing a professional Front of House service.
4. Assist with event planning and coordination for larger in-house events.
5. Manage a switchboard and re-direct internal and external calls.
6. Answer all calls and 'at the desk' queries in a professional and timely way.
7. Greet all A&M visitors, show them to their room and provide refreshments.
8. Be the first point of contact for the main building reception, representing A&M within the building.
9. Manage all client meeting rooms ensuring that they are always maintained to a high standard.
10. Manage passes for new hires.
11. Allocate temporary passes, maintain a log of all passes, requesting return and deactivation where necessary.
12. Partner with hospitality - ordering the catering for events held in the office.
13. Check and liaise with IT as necessary to remedy technology faults and ensure that the telephones and TV screens in each meeting room are in full working order.

Requirements

1. Relevant experience, preferably in a professional services environment.
2. Excellent communication skills, with the ability to present a friendly and open style.
3. Maintain a high level of professionalism in all interactions.
4. Strong time management, organization, and prioritization skills.
5. An obvious passion for client service.
6. Willingness to be as flexible as possible when work is required outside of established business hours.
7. Ability to multi-task in a fast-paced environment, using a flexible mindset to shift priorities.
8. Enthusiasm and sensitivity to others; you will enjoy being part of a close working team.
9. Proficient in a variety of computer software applications including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
10. Strong interpersonal and relationship-building skills.