Senior Receptionist

NHS; London; On-site; GBP 29,000 - 31,000; Full time

Job summary

An exciting opportunity awaits as a Senior Receptionist in a bustling Emergency Department. In this pivotal role, you will provide exceptional front-of-house customer service, ensuring patients are welcomed and registered efficiently. You'll work alongside a dedicated team in a dynamic environment, where your organizational skills and ability to stay calm under pressure will shine. This position requires flexibility, as you'll be part of a 24/7 shift pattern, catering to the needs of patients and clinical staff alike. Join a forward-thinking healthcare provider committed to excellence and compassionate care, and make a meaningful impact in your community.

Qualifications

• Minimum of one year experience in a receptionist role.
• Experience in a customer-facing position and dealing with the public.

Responsibilities

• Provide front of house customer service to patients and visitors.
• Support clinical teams with administrative and clerical duties.

Skills

Organizational Skills

Customer Service

IT Skills

Ability to Work Under Pressure

Communication Skills

Education

GCSE or equivalent in English and Mathematics

Tools

Microsoft Office Applications

CRS

Job description

Job summary

An exciting opportunity has arisen for a full-time Senior Receptionist, with a minimum of one year experience in a receptionist role, to join the Emergency Department team at Whipps Cross University Hospital.

The Emergency Department is a very busy and dynamic working environment. Our highly skilled team of consultants, doctors, nursing and other clinical and support staff work to provide specialist, streamlined care for children and adults with a vast range of conditions. We aim to assess all patients as quickly as possible upon arrival.

The role of Receptionist is vital to the smooth functioning of the department. The team welcomes every patient and ensures they are registered and correctly managed throughout their journey in the department, by working closely with our clinical teams. This role will require work a full 24/7 shift pattern to include day shift, late shifts, nights, weekends and bank holiday working as part of a rotational shift pattern, covering a full 24/7 service.

We are looking for enthusiastic individuals who are self-motivated and who possess a high level of interpersonal skills. Applicants must be capable of working in a demanding environment whilst maintaining attention to detail.

The post-holder will cover reception areas on rotation through the A&E department SDEC and AAU ward.

Main duties of the job

You will provide a front of house customer service to all our patients, as well as working closely with, and providing an administration service to, our medical, nursing and management staff within the team.

This role is multi-facetted and as a priority provides real-time computer entries on various systems, including admission, discharge, transfer, and ambulance arrivals.

To provide a front of house customer service to all patients, relatives and visitors attending the Emergency Department, Minor Injuries Unit, SDEC, Clinical Decisions Unit, and Acute Assessment Unit.

Support the clinical teams in the delivery of safe, effective and patient-centered care by undertaking a wide range of administrative and clerical duties.

About us

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Date posted: 15 April 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £29,176 to £30,225 a year Per Annum Inc

Contract: Permanent

Working pattern: Full-time

Reference number: 259-7141593WXH

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

As part of the recruitment process for this post, candidates will be required to complete an online literacy and numeracy test and only if they pass this, will they be invited to a formal interview.

Person Specification

Experience Essential

• Experience in an admin role.
• Previous experience in a customer-facing position and of dealing with public both face to face and on the phone.
• Experience of working with population from a diverse background.
• Experience of working in a clinical environment.

Skills Essential

• Good organizational skills.
• Ability to prioritize workload and manage time effectively.
• Ability to work flexibly to meet service needs in all areas of the Emergency Department including clinical areas.
• Aptitude to learn new IT skills.
• An ability to work effectively within a team.
• Ability to remain calm and work under pressure to tight deadlines.

Knowledge Essential

• Have good knowledge of Microsoft Office Applications.
• A demonstrable understanding of the importance of confidentiality.

Desirable

• Knowledge of CRS.

Qualifications Essential

• Literate and numerate with a minimum of GCSE or equivalent in English and Mathematics.

Other Essential

• Must be able to do shifts working a full 24/7 rota including night shift, day shift, late shifts, weekend and bank holiday working.
• Self-motivated, confident, well organized and enthusiastic.
• Able to use their own initiative yet be able to work well within a team.
• Demonstrate understanding of patient care and communication.
• Demonstrate understanding and compassion towards distressed patients/relatives.
• Have a flexible and adaptable approach, punctual and reliable.
• Behaviours and values that demonstrate a commitment to Barts.
• Flexibility to work well with all disciplines of staff.
• Excellent written and spoken English.
• Be able to communicate with multi-agency staff and users.
• Excellent telephone manner.
• An ability to maintain confidentiality and understanding of the rules around managing patient data.
• A willingness to work flexibly in order that a 24/7 service may be delivered consistently throughout the year.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name: Barts Health NHS Trust

Address: Whipps Cross University Hospital, Whipps Cross Road, London, E11 1NR

Employer's website: https://www.bartshealth.nhs.uk