Radiography Administration Assistant

Kings College Hospital; Greater London; On-site; GBP 31,000 - 32,000; Full time

Job summary

King's College Hospital NHS Foundation Trust is seeking a Radiology Appointment Coordinator to support three radiology sites in London. The role covers reception duties, appointment bookings, and patient liaison with a focus on RTT targets and efficient processes.

The post requires proficiency in EPIC, Excel and Word, and a calm, professional approach. NHS experience and strong communication are essential for success in this busy environment.

Qualifications

• GCSE level including Mathematics and English.
• ICT qualification or equivalent work-based experience.
• Proficient with Microsoft Office: Word/Excel/Outlook.
• Experience of EPIC SYSTEMS.
• Experience working within NHS.

Responsibilities

• Welcoming patients and handling enquiries at reception.
• Check patient details and update when booking or attending.
• Book appointments using the EPIC system; adhere to RTT targets.
• Monitor waiting lists and ensure timely appointment letters are dispatched.
• Maintain confidentiality and handle patient information securely.

Skills

Verbal & written communication

Confidentiality & data handling

Calm under pressure

Teamwork

Education

GCSE Maths & English

ICT qualification or equivalent

Tools

EPIC SYSTEMS

Microsoft Excel

Microsoft Word/Outlook

Job description

Employer King's College Hospital NHS Foundation Trust Employer type NHS Site Princess Royal University Hospital Town Orpington Salary £30,630 - £32,346 per annum, including high cost allowance Salary period Yearly Closing 17/09/2026 08:00

King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£2.1 billion, 1.5 million patient contacts a year and more than 14,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King's College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley.

We encourage all our staff to have a healthy work/life balance. In doing so, you can apply for flexible working from the beginning of your employment. We offer a range of options which are designed to suit different circumstances and priorities in line with service requirements.

We are seeking an enthusiastic, highly motivated, and organised individual to join our team as a Radiology Appointment Coordinator for a permanent , full time position. The successful candidate will have excellent communication skills, a professional and courteous manner, and the ability to remain calm under pressure. You will be supporting the extremely busy Radiology departments across the Princess Royal University Hospital, Orpington Hospital, and Beckenham Beacon with the expectation to cover

Main duties of the job

The post holder will be responsible for providing a comprehensive appointment booking service and organising reception desk operations to ensure that all radiology reception areas across three sites are run efficiently and effectively, in line with departmental protocols.

The successful candidate will prioritise patient needs while ensuring compliance with departmental procedures and national booking programme requirements. The role requires a thorough understanding of radiology investigations, healthcare information systems, and appointment booking processes.

The post holder must be proficient in all Microsoft Excel applications and demonstrate excellent interpersonal and communication skills. They must have the ability to multitask, prioritise workloads, and remain effective while working in a fast-paced, high-pressure environment.

Working for our organisation

The Trust provides a full range of local and specialist services across its five sites. Transforming Healthcare is the vision at the heart of the King's Strategy - 2026 to 2031. Together, we are pursuing six strategic ambitions: delivering high-quality patient care; being a great place to work; leading pioneering research, innovation and education; building strong and successful partnerships; providing timely and efficient care; and ensuring long-term financial sustainability. Achieving these ambitions will require all of us to work as one Team King's, united by a shared commitment to our values of being caring, collaborative, inclusive and innovative. By living these values every day, we will transform healthcare for our patients, our communities and each other

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

Detailed job description and main responsibilities

Responsible for welcoming patients, staff and all other visitors to the reception desk, deal with all enquiries in a kind and courteous manner.

Responsible for checking personal details and updating when booking appointments or when patient attends on EPIC system.

Responsible for dealing with all referral forms in accordance with the department policies and procedures.

Responsible for reading and interpreting information on referral forms and become familiar with terminology.

Answering and dealing with a high volume of calls via the call centre phone system.

Responsible for ensuring all GP request forms are scanned for reporting purposes.

Responsible for taking post to post room in order to ensure the prompt delivery of appointment letters

Responsible for making appointments using the EPIC System adhering to RTT booking targets

Responsible for accessing appointment booking systems for all routine x-ray, screening and scanning diaries to identify appointment times.

Responsible for checking waiting lists on EPIC system daily ensuring appointments are made within the department timescales(RTT)

Responsible for entering data onto EPIC system accurately.

Responsible for printing and dispatching electronically produced appointment letters having identified appropriate preparation and information leaflets for enclosure.

Responsible for monitoring patients in the waiting area and responding to their needs and alerting appropriate members of staff if patient is in need of assistance.

Responsible for reporting equipment/system faults to the IT Department.

Carryout all other administrative duties e.g. emailing, photocopying, organising porters.

Observe and maintain strict confidentiality of personal information relating to both patients and staff.

To be fully aware of safety policies and procedures of working in all radiology areas

Be fully proficient on all patient information systems throughout the Trust in order to extract information and monitor patients pathways

To ensure that all daily tasks and ongoing workloads are prioritised and completed within agreed timeframes.

To cover for colleagues during periods of absence

To be responsible for negotiating with ward staff to arrange in-patients examinations at a mutually convenient time for the ward and modality.

Responsible for preparing morning and afternoon in-patients list when required.

Responsible for preparing porters patient collection list

To undertake further duties not covered in the job description to ensure smooth running of the department and are deemed appropriate to grade and responsibilities of the post.

Education and Qualifications

• Educated to GCSE level to include Mathematics and English
• ICT Qualification or equivalent work based experience

Knowledge and Experience

• Proficient with Microsoft Office: Word/Excel/Outlook.
• Ability to handle patient data and information in a confidential and sensitive fashion.
• Must be able to adapt to a rapidly changing workload and direction.
• Administrative and Clerical experience
• Experience of dealing with the public
• Knowledge of national DM01, RTT and cancer waiting time targets
• Understanding of medical terminology
• Experience of working within NHS.
• Experience of EPIC SYSTEMS

Skills and Competencies

• Working to strict deadlines
• Excellent verbal and written communication skills.
• Must be able to handle a diverse workload in both a busy administrative and clinical setting.
• Ability to work as part of a team.
• Calm and polite manner

IMPORTANT

• Check your email account regularly as this is how we will communicate with you
• If you delete the job from any of your accounts, you may be prevented from accessing further communications
• To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert
• Please provide email addresses for referees where possible
• Please review the documentation on our recruitment microsite, particularly the Trust’s criminal records checking policy
• All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role.
• Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment.

AI tools like chatbots and virtual assistants can support you as you complete your application. For example, they can check for spelling or grammar errors, or help you to decide what to include. They shouldn’t however replace your own responses or be used to write the application for you.

Relying too much on AI can negatively impact your chances of success because automatically generated answers:

• might not be specific or relevant enough to address the criteria in the recruitment profile
• often seem generic and not personalised enough – an AI response won’t show your unique voice and perspective
• could misrepresent information about you, such as your qualifications, skills and experience

We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct.

King's College Hospital NHS Foundation Trust Annual Reports and Other Corporate Publications

King's Health Partners Academic Health Science Centre Website

King's College Hospital is part of King's Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between King's College London, and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Katie Clint Job title Office Manager Email address [e-mail] Telephone number 01689 866123 Additional information

Tanya German -Service Manager - [e-mail] / 01689 865828