Senior Receptionist

Jago Consultants; Hatfield; On-site; Full time

Job summary

A prestigious car dealership is seeking a Senior Showroom Host / Receptionist in Hatfield. This role involves leading a team, managing customer interactions, and ensuring an exceptional service experience. Candidates should have strong organizational and communication skills, with a focus on customer satisfaction. The position is temp to perm with a competitive salary and attractive benefits.

Benefits

Bonus Scheme

Company Benefits

Private Medical

25-days holiday (pro-rata)

Qualifications

• Experience in customer service and managing a team.
• Familiarity with AVAYA phone systems is advantageous.
• Ability to remain organized and work under pressure.

Responsibilities

• Overseeing receptionists and managing incoming calls.
• Welcoming guests and providing refreshments.
• Performing administrative duties and maintaining customer satisfaction.

Skills

Organizational skills

Excellent telephone manner

Customer service

AVAYA phone systems

Excellent computer skills

Job description

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Senior Showroom Host / Receptionist
Shift: Tuesday to Saturday 8:30am – 6:30pm (45-hours per week)

Our client is a prestige car dealership who are looking to recruit aSenior Receptionist / Showroom Hostto join their existing team.

This role is based in Hatfield area, and would be on a Temp to Perm basis for the right candidate. The permanent basic salary will be £31,265. Initial temp rate will be based on £12.00 per hour.

As Senior Receptionist / Showroom Host you will oversee a small team of Receptionists, and will be hands-on answer incoming calls in a polite and professional manner, welcome guests visiting the dealership and deliver outstanding customer service. You will need to be able to build a rapport with customers, establish their needs quickly and assist in any way required.

Senior Showroom Host / Receptionist Role:
Greeting customers, introducing to service, parts & sales
Answering telephone in a polite and professional manner. Document call enquiry logs, and relay messages as required
Providing refreshments to customers whilst they wait
Keeping the showroom friendly and under control
Administration duties for the running of the dealership, holiday cover, sickness records, Health & safety
Customer satisfaction records
Must be able to work with initiative under pressure

About You:
Experience using AVAYA phone systems would be a distinct advantage
Create a memorable, and personal, guest experience
You will need to be highly organised
Excellent computer skills – Must be trained on Excel
Have a smart appearance
Excellent telephone manner
Enthusiastic

Package:
Temp rate will be £12.00 per hour

Permanent benefits include:
Bonus Scheme
Company Benefits
Private Medical
25-days holiday (pro-rata)