Senior Quality Manager - Food Safety in Production Kitchen

Harrods; Knightsbridge; On-site; GBP 55,000 - 75,000; Full time

Job summary

Harrods is seeking a Quality Manager to lead and embed best-in-class food safety and quality standards across a transforming production kitchen environment. This on-site role in Knightsbridge requires strong leadership and a hands-on approach to ensure compliance and continuous improvement.

You will lead Quality Controllers, partner with operations and chefs, and drive HACCP, QMS, and cross-functional governance in a fast-paced food setting. The role emphasises accountability and excellence.

Qualifications

• Must hold Food Safety and HACCP qualification (Level 3 or higher).
• Strong knowledge of BRC or equivalent GFSI food safety standards.
• Proven experience in a quality management role within food manufacturing or food service environments (ideally ready-to-eat).

Responsibilities

• Build, implement and maintain the Quality Management System (QMS) to meet regulatory and internal standards.
• Lead and develop the Quality Control function, ensuring strong capability and understanding across the team.
• Investigate customer complaints and implement effective reduction and prevention strategies.
• Partner with operations to deliver continuous improvement initiatives and achieve departmental KPIs.
• Coach and influence chefs and kitchen teams to embed food safety ownership and a strong quality culture.

Education

Level 3 HACCP qualification

Job description

Harrods is seeking a Quality Manager to lead and embed best-in-class food safety and quality standards across a transforming production kitchen environment. This on-site role in Knightsbridge requires strong leadership and a hands-on approach to ensure compliance and continuous improvement.

You will lead Quality Controllers, partner with operations and chefs, and drive HACCP, QMS, and cross-functional governance in a fast-paced food setting. The role emphasises accountability and excellence.