Quality Manager

HARRODS; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Harrods is seeking a Quality Manager to lead food safety and quality standards across our production kitchen environment in Knightsbridge. You will implement and embed a best-in-class QMS and coach the Quality Controllers and kitchen teams to uphold high standards.

This on-site role requires HACCP Level 3, knowledge of BRC/GFSI standards, and a track record in food manufacturing or service. You will partner with operations to drive continuous improvement and deliver KPI improvements.

Qualifications

• Minimum Level 3 HACCP qualification.
• Strong knowledge of BRC or equivalent GFSI standards.
• Proven experience leading quality management in food manufacturing or food service environments.

Responsibilities

• Build, implement and maintain the Quality Management System (QMS) to meet regulatory and internal standards.
• Lead and develop the Quality Control function, ensuring strong capability and understanding across the team.
• Investigate customer complaints and implement effective reduction and prevention strategies.
• Partner with operations to deliver continuous improvement initiatives and achieve departmental KPIs.
• Coach and influence chefs and kitchen teams to embed food safety ownership and a strong quality culture.

Skills

Quality management

Leadership

Food safety

Data-driven decisions

Education

HACCP Level 3

Job description

We are looking for a Quality Manager to lead and embed best-in-class food safety and quality standards across a transforming production kitchen environment.

About the Role

This is a pivotal role responsible for driving the implementation and continuous improvement of food safety and quality management processes within production kitchens. You will lead a team of Quality Controllers and work closely with operational teams, chefs, and stakeholders to ensure standards meet both internal expectations and regulatory requirements, while supporting a culture of accountability and excellence.

Key responsibilities

• Build, implement and maintain the Quality Management System (QMS) to meet regulatory and internal standards
• Lead and develop the Quality Control function, ensuring strong capability and understanding across the team
• Investigate customer complaints and implement effective reduction and prevention strategies
• Partner with operations to deliver continuous improvement initiatives and achieve departmental KPIs
• Coach and influence chefs and kitchen teams to embed food safety ownership and a strong quality culture

This role is on-site 5 days a week in Knightsbridge.

Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About You

You will be a confident and collaborative quality professional with a passion for driving high standards and continuous improvement in a fast-paced food production environment. You will bring strong leadership capability, enabling you to motivate and develop a team while effectively partnering with cross-functional stakeholders. You will be comfortable balancing hands-on operational involvement with strategic oversight, ensuring compliance while also influencing change. You will take ownership of challenges, use data to inform decisions, and champion a proactive approach to food safety and quality. You will also be adaptable, able to step in to support senior leadership when required.

You must also have

• Food Safety and HACCP qualification (minimum Level 3)
• Strong knowledge of BRC or equivalent GFSI food safety standards
• Proven experience in a quality management role within food manufacturing or food service environments (ideally with Ready-To-Eat products)

About Us

Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

Harrods Culture

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.