Senior Property Manager

Campions; Greater London; Híbrido; GBP 35.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee assistance programme

Holiday allowance

Public holidays

Eye care vouchers

Flu vaccination

Birthday leave

Health plan

Descripción de la vacante

Chestertons is seeking a Property Manager for our North West London portfolio. The role focuses on delivering exceptional service in a fast-paced, high-volume environment, with a hybrid working arrangement after an initial settling period.

You will manage client accounts, coordinate maintenance, review quotes, and ensure compliance across the portfolio while maintaining strong relationships with tenants and landlords.

Formación

• Experience in property management and client service in a fast-paced environment.
• Ability to coordinate maintenance and inspect properties.
• Proactive, organised with strong communication skills.
• Commitment to Chestertons brand standards and compliance.

Responsabilidades

• Embrace the Chestertons brand and core values
• Protect clients' assets and act in their best interests
• Retain management on the portfolio
• Prioritise and troubleshoot maintenance issues
• Scrutinise quotes on behalf of the client
• Attend local branches and fulfil inspection requirements
• Attend weekly meetings with senior leadership
• Ensure EICR and Gas Safety compliance

Descripción del empleo

Job Advert

Property Manager

Location: North West London

Hours: 40 hours per week, Monday - Friday (hybrid role once settling period has been passed)

Salary: £35,000- £37,000 + Commission

We are currently recruiting for a Property Manager to join our thriving Property Management Department. The ideal candidate will have previous experience in property management and thrive working under pressure. We are looking for an energetic individual who takes pride in delivering exceptional service levels and enjoys a fast-paced, high volume environment.

Main Duties:

• Embrace the Chestertons brand and core values
• Protect our Clients Asset and work in their best interests
• Retain Management on the Portfolio
• Prioritising and troubleshooting key maintenance issues (floods, boilers, leaks and appliances)
• The ability to scrutinise quotes on behalf of the client
• Understanding how to add value when sending an inspection report
• Negotiate deposit deduction in a fair and efficient manner, within required timeframes
• Understanding KPI’s required for role
• Understand importance of leaving notes on RPS and attaching documents to letters folder consistently
• Understand the importance of setting and following up on tasks consistently to assist with personal management of issues, and to support colleagues in your absence
• Develop understanding of client accounts and statements
• Attend Local branch and participate in their morning meeting as per rota and fulfil inspection requirements
• Attend weekly 1 : 1 meetings with Senior leadership team
• Understand roles of supporting departments including lettings, compliance, accounts and tenancy progression and when to contact them
• Support others growth and development.
• Ensuring current portfolio is fully compliant, e.g. EICR, Gas Safety Certificate
• Adhere to department standards
• Ensure that both Tenants and Landlords have been informed about the end of Tenancy process
• Providing guidance on the process of deposit dilapidations

Attributes:

• Can work under pressure – understand where to seek support / how to elevate complaints
• Good organisational and time management skills
• Seek work where capacity exists
• Self-awareness of knowledge gaps
• Provide excellent customer service in every interaction with internal colleagues and external clientsShow high engagement and willingness to learn

About The Company

Chestertons:

Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly-respected authority on London property and take pride in our reputation as an innovative and dynamic business.

Campions:

Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks That Make a Difference:

Benefits:

Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.