Property Management Office Coordinator

Chase Buchanan Group; Greater London; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Hybrid working model

Competitive salary

Performance reviews

Career development

Job summary

Chestertons Estate Agency in London is seeking an organised Office Coordinator to join the Property Management Team. You will provide administrative, financial and client service support to landlords and tenants throughout the tenancy lifecycle.

The role requires strong organisational ability, attention to detail and the confidence to manage multiple priorities in a fast-paced environment. Hybrid working options and a competitive salary are offered.

Qualifications

• Experience in property management or lettings administration.
• Excellent organisational and time management skills.
• Strong written and verbal communication.
• High proficiency in Microsoft Office, particularly Excel.
• Confidence working with CRM systems and databases.
• A proactive, solutions-focused mindset.
• A professional and customer-focused approach.

Responsibilities

• Managing incoming calls and directing enquiries appropriately.
• Maintaining detailed and accurate file notes and CRM records.
• Producing tenancy documentation, standard correspondence, check-in/check-out paperwork and invoices.
• Coordinating property visits and tenancy appointments.
• Notifying utility providers of tenancy changes.
• Producing rent arrears reports and assisting with the collection of outstanding payments.
• Monitoring contractor debt and liaising with suppliers to resolve queries.
• Assisting with monthly landlord reporting.
• Supporting managed-only tenancies, renewals and tenancy swaps.
• Working closely with Client Accounts and other internal departments.
• Maintaining departmental standards and compliance procedures.

Skills

Organisational skills

Time management

Written communication

Verbal communication

Excel

CRM systems

Proactive mindset

Customer-focused approach

Tools

Microsoft Office

CRM software

Job description

Job Advert

Chestertons Estate Agency

Office Coordinator - Property Management

Hours: Monday - Friday 40 hours per week

Salary: £28,000

Chestertons is seeking an organised and proactive Office Coordinator to join our Property Management Team. This is an excellent opportunity for a motivated individual with strong administrative skills and property experience to play a key role in supporting a busy, high-performing department.

The Role

As Office Coordinator, you will be central to the smooth running of the Property Management function. You will provide comprehensive administrative, financial and client service support, ensuring our landlords and tenants receive an efficient and professional experience at every stage of the tenancy lifecycle.

This is a varied role requiring strong organisational ability, attention to detail and the confidence to manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Managing incoming calls and directing enquiries appropriately
• Maintaining detailed and accurate file notes and CRM records
• Producing tenancy documentation, standard correspondence, check-in/check-out paperwork and invoices
• Coordinating property visits and tenancy appointments
• Notifying utility providers of tenancy changes
• Producing rent arrears reports and assisting with the collection of outstanding payments
• Monitoring contractor debt and liaising with suppliers to resolve queries
• Assisting with monthly landlord reporting
• Supporting managed-only tenancies, renewals and tenancy swaps
• Working closely with Client Accounts and other internal departments
• Maintaining departmental standards and compliance procedures

About You

The ideal candidate will demonstrate:

• Previous experience in property management, lettings administration or a similar role
• Excellent organisational and time management skills
• Strong written and verbal communication
• High proficiency in Microsoft Office, particularly Excel
• Confidence working with CRM systems and databases
• A proactive, solutions-focused mindset
• A professional and customer-focused approach

What We Offer

• Competitive salary with commission structure
• Hybrid working model
• Supportive and collaborative team environment
• Structured performance reviews
• Opportunity for career development within a respected property brand

About The Company

Chestertons: Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly-respected authority on London property and take pride in our reputation as an innovative and dynamic business.

Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks That Make a Difference

Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.