Senior Project Manager - Merchandise

Creative Recruitment Limited; City Of London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Two weeks remote annually

25 days holiday plus bank holidays

Vitality membership

Art Pass membership

Enhanced parental leave

Sabbatical opportunities

Birthday leave

Employee discounts

Cycle-to-work schemes

Team socials and events

Referral bonus scheme

Pension scheme

Job summary

Creative Recruitment Limited is seeking a Senior Project Manager for a global creative agency specialising in premium gifting, brand merchandise and brand experiences. You will own complex international projects across creative, production, logistics and client delivery, mentoring a talented project team.

Lead end-to-end production, manage Far East partners and global supply chains, and ensure delivery to high quality standards.

Qualifications

• Experience managing customised production projects.
• Strong knowledge of Far East manufacturing and supplier management.
• End-to-end production lifecycle from brief to delivery.
• Understanding of global freight, customs and import/export.

Responsibilities

• Lead end-to-end delivery of complex production projects.
• Manage Far East manufacturing partners and global supply chains.
• Oversee concept development, sampling, approvals, production, shipping and fulfilment.
• Identify risks early and implement solutions.
• Act as trusted partner to clients, suppliers and internal stakeholders.
• Provide clear project visibility, reporting and delivery updates to senior leadership.
• Manage multiple projects simultaneously without compromising quality.
• Mentor and support junior team members.

Skills

Production management

Stakeholder management

Mentoring

Organisation

Tools

ClickUp

ERP systems

Job description

We're looking for a highly organised, commercially aware Senior Project Manager to join a growing global creative agency that specialises in delivering premium, story-led gifting, brand merchandise and brand experiences.The agency partners with some of the most exciting names in entertainment, technology and consumer brands. This is an opportunity to take ownership of complex international projects, working across creative, production, logistics and client delivery while playing a key role in mentoring and developing a talented project team.

The Role

As Senior Project Manager, you'll be at the heart of project delivery, overseeing multiple high-profile campaigns from concept through to fulfilment.You'll manage manufacturing projects, coordinate global suppliers and production partners, and ensure every project is delivered seamlessly, on time, and to the highest quality standards.

Working closely with Creative, Production, Fulfilment and Commercial teams, you'll be the driving force that turns ambitious ideas into reality.

What You'll Be Doing

• Leading the end-to-end delivery of complex, production projects.
• Managing Far East manufacturing partners and global supply chains.
• Overseeing concept development, sampling, approvals, production, shipping and fulfilment.
• Identifying risks early and implementing solutions before issues impact delivery.
• Acting as a trusted partner to clients, suppliers and internal stakeholders.
• Providing clear project visibility, reporting and delivery updates to senior leadership.
• Managing multiple projects simultaneously without compromising quality or attention to detail.
• Mentoring and supporting junior team members, helping to elevate project management standards across the business.

Who We're Looking For

You'll be someone who genuinely enjoys bringing creative projects to life and thrives in a fast-paced environment where every day is different. You will have experience managing custom manufacturing or production projects and be comfortable navigating the complexities of international supply chains and supplier relationships.

You'll Bring:

• Proven experience managing customised production projects.
• Strong knowledge of Far East manufacturing and supplier management.
• Experience overseeing the complete production lifecycle from initial brief through to delivery.
• An understanding of global freight, customs and import/export processes.
• Excellent stakeholder management and communication skills.
• Experience leading, mentoring or developing project teams.
• Outstanding organisational skills and the ability to manage multiple priorities simultaneously.

Bonus Points For:

• Experience within gifting, merchandise, promotional products or related sectors.
• Work within a similar creative agency
• Knowledge of ClickUp or similar project management platforms.
• Experience using ERP systems.
• Exposure to project budgeting, costing and margin management.
• Strong negotiation and supplier management skills.

Benefits Include:

• Hybrid working (2 days from home weekly)
• Two weeks of remote working annually
• 25 days holiday plus bank holidays
• Vitality membership
• Art Pass membership
• Enhanced parental leave
• Sabbatical opportunities
• Birthday leave
• Employee discounts
• Cycle-to-work schemes
• Team socials and events
• Referral bonus scheme
• Pension scheme