Senior Product Owner

National Energy System Operator Limited; Warwick; Hybrid; GBP 58,000 - 63,000; Full time

Benefits offered by this job

Bonus based on performance

26 days annual leave

Pension with 12% match

NESO Savings Plan matching

Flexible benefits program

Birthday day off

Cycle to Work scheme

Private medical insurance

Critical Illness Insurance

Personal Accident Insurance

Job summary

National Energy System Operator Limited (NESO) is seeking a Senior Product Owner for the Connections Product team in Warwick. This role offers hybrid working from office and home and is open to both full‑time and part‑time applicants.

You will define customer experiences, translate complex regulatory requirements into intuitive features, lead agile ceremonies, and collaborate with product managers, developers, and business analysts to maintain the product roadmap and deliver a more efficient,

Qualifications

• Passion for improving the customer experience for our Connections customers.
• Proven track record of managing a Digital Platform, Product Owner experience. Can communicate product roadmaps, prioritising features based on business value and user impact.
• Excellent communication skills.
• Experience in complex regulated environments would be beneficial but is not essential.

Responsibilities

• Establish and manage relationships with key customers/stakeholders.
• Translate roadmap into quality features and user stories with clear acceptance criteria.
• Lead agile ceremonies on behalf of the team such as refinements, sprint planning and retrospectives.
• Support user acceptance testing and releases.
• Conduct workshops and demonstrations to refine requirements and make recommendations to stakeholders at all levels.

Skills

Customer experience

Product Owner experience

Roadmaps prioritisation

Communication skills

Job description

About the Role

National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future. We are looking for a Senior Product Owner to join our Connections Product team. As a Senior Product Owner, you will be at the forefront of defining great customer experiences that enhance our digital platforms and products, ensuring that all stakeholders, from customers to internal teams, have a seamless and efficient experience. You will work closely with cross-functional teams, including product managers, developers, business analysts, and wider customer connection teams, to translate complex requirements into intuitive and accessible user interfaces. This role is vital in driving our mission to deliver a more efficient, transparent, and customer-focused connections process. This role is based from Warwick, and we continue to offer hybrid working from office and home. We are open to full time and part time applicants, as well as flexible working arrangements.

Key Accountabilities

• Establish and manage relationships with key internal and external customers/stakeholders, to:
• Truly understand customer and regulatory needs.
• Bring our customers along the journey when delivering Connections initiatives.
• Reflect and adapt to ensure we remain in tune with our customers/stakeholders.
• Work within the Connections Product team and wider agile teams to Maintain Product Roadmap and translate it into quality features and user stories, with clear acceptance criteria.
• Encourage a customer-centric data driven approach to prioritisation, coaching team members on product management methodology.
• Support the team with user acceptance testing and sign off our releases.
• Identifying and supporting training plans with the change team.
• Lead agile ceremonies on behalf of the team such as refinements, sprint planning and retrospectives.
• Conduct workshops, presentations, and demonstrations to refine requirements and make recommendations to stakeholders at all levels.
• Applicants must have the right to work in the UK by the start of employment. Visa sponsorship may not be available for this role and will be considered in line with business requirements.

About You

We’re forging the path, and we know we can’t do it alone. That’s why we need visionary minds like yours to join us on this transformative journey. In this case, we’re looking for someone who has:

• Passion for improving the customer experience for our Connections customers
• Proven track record of managing a Digital Platform, Product Owner experience. Can communicate product roadmaps, prioritising features based on business value and user impact.
• Excellent communication skills.
• Experience in complex regulated environments would be beneficial but is not essential.

What You'll Get

A competitive salary of £58,000 - £63,000pa dependent on experience and capability.

• You will receive a bonus based on company performance
• 26 days annual leave as standard
• A competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.
• Annual Enrollment to NESO Savings Plan, when you save between £20- £500 a month from your take-home pay, we will pay a 50% matching contribution.
• NESO's flexible benefits programme provides you with more flexibility around your health, lifestyle and protection benefits, here's just a few available:

Flexible Bank Holidays & Holiday Trading

• Additional Birthday Day Off
• Cycle to Work Scheme, Retail & Gym Discounts
• Private Medical Insurance, Critical Illness Insurance & Personal Accident Insurance

About Us

At the National Energy System Operator (NESO), we play a vital role in tackling climate change and securing Great Britain’s energy future. We already operate the world's fastest decarbonising electricity system and are working towards our ambition to run it carbon-free for a short period this year - provided the market supplies electricity exclusively from renewable sources. Alongside this, we provide expert advice to government on how to deliver a clean power system by 2030. In autumn 2024, the Electricity System Operator (ESO) transitioned to become NESO - an independent, expert public corporation with a whole-system view across electricity, gas, and hydrogen. NESO operates independently and transparently, always acting in the best interests of all energy users. Licensed and regulated by Ofgem, we make impartial decisions that balance sustainability, affordability and security. Our organisation is fully independent from government, the regulator and all commercial interests, with a clear focus on system-wide benefit, long term thing and public value. The time to deliver is now. Join the energy transformation and help shape the future. Your energy. Our future. Together

More Information

This role closes at 23:59, on the date displayed on the top of this advert, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary. Interviews will be held telephone interviews w/c 5th October with formal happening from the 19th October Research shows that some people may hesitate to apply unless they meet every single requirement. At NESO, we believe potential comes in many forms and we're committed to a fair, inclusive recruitment We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential. If this role sparks your interest but you're not sure you tick every box, we still want to hear from you. process where everyone has the opportunity to show their talents. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds. At the National Energy System Operator (NESO), we play a vital role in tackling climate change and securing Great Britains's energy future. We already operate the world's fastest decarbonising electricity system and are working towards our ambition to run it carbon-free for a short period this year - provided the market supplies electricity exclusively from renewable sources. Alongside this, we provide expert advice to government on how to deliver a clean power system by 2030. In autumn 2024, the Electricity System Operator (ESO) transitioned to become NESO - an independent, expert public corporation with a whole-system view across electricity, gas, and hydrogen. NESO operates independently and transparently, always actin in the best interests of all energy users. Licensed and regulated by Ofgem, we make impartial decisions that balance sustainability, affordability and security. Our organisation is fully independent from government, the regulator and all commercial interests, with a clear focus on system-wide benefit, long term thing and public value. The time to deliver is now. Join the energy transformation and help shape the future. Your energy. Our future. Together