Delivery Manager

National Energy System Operator Limited; Wokingham; Hybrid; GBP 70,000 - 78,000; Full time

Benefits offered by this job

Flexible Bank Holidays & Holiday Tt a—

Additional Birthday Day Off

Cycle to Work Scheme, Retail & Gym

Private Medical Insurance, Critical IL

Job summary

National Energy System Operator (NESO) is seeking a Delivery Manager to lead end‑to‑end digital, data, and technology deliveries across multiple teams and suppliers. You will drive planning, governance, reporting and stakeholder engagement to realise benefits while managing budgets and contracts.

The role is based in Wokingham or Warwick with hybrid working and regular travel. Strong leadership, governance, and DevOps experience are essential for success.

Qualifications

• Strong delivery leadership across multi‑vendor tech environments.
• Ability to challenge engineering, product and commercial decisions with insight.
• Proven governance: RAID, milestones, reporting, investment governance.
• Experience in commercial activities: RFPs, vendor negotiations, contracts.
• Capability to build relationships and influence across teams.

Responsibilities

• Own delivery plans, milestones, dependencies and resource needs.
• Manage RAID logs with early risk warnings and mitigations.
• Provide executive reporting for boards and governance forums.
• Lead delivery governance and cost monitoring across programs.
• Drive cross‑functional alignment and benefits realisation.
• Oversee operational readiness and transition to live service.
• Support DevOps practices and product centric delivery.

Skills

Delivery leadership

Multi‑team coordination

Stakeholder management

Governance & reporting

Budget forecasting

Vendor & contract mgmt

DevSecOps / DevOps

CNI operations familiarity

Job description

About the Role

National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future. The Delivery Manager role is a key leadership role within our delivery organisation. The Delivery Manager is accountable for the successful end-to-end delivery of digital, data, technology and integrated business change initiatives that support the operations and transformation of Great Britain’s energy system. Working closely with the Senior Delivery Manager, the role provides leadership across planning, governance, delivery, stakeholder engagement, commercial management and operational readiness to ensure agreed outcomes are delivered safely, on time, within budget and to the required quality standards. Success in this role requires strong planning discipline, commercial acumen and operational awareness. It requires excellent analytical, influencing and stakeholder management skills, as you will need to be able to influence delivery, product, vendor, and business teams. You will need to be comfortable providing constructive challenge to ensure we remain focused on delivering to our intended outcomes and strategic vision. This role offers a unique opportunity to contribute to NESO's vision of becoming a digital leader in the industry and transitioning the UK to a low-carbon energy future. This role is based in Wokingham or Warwick on a full-time basis. You will need to attend your primary office location at least 2 times per week. This role comes with the following travel expectations: Occasional travel to other NESO offices including Wokingham, Warwick, London and Glasgow Occasional travel for external conferences / seminars in the UK and abroad We continue to offer hybrid working and are open to discussions around flexible working arrangements.

Key Accountabilities

Delivery Planning and Governance: Own and maintain delivery plans, milestones and dependencies, ensuring realistic, aligned, and transparent milestones and resource requirements

Manage RAID logs (Risks, Assumptions, Issues, Dependencies) with discipline, ensuring early warning of delivery risks and clear mitigation actions

Provide delivery reporting to senior stakeholders and governance forums

Lead executive reporting activities such as Programme Management Boards, Project Hubs / Checkpoints, Cost Monitoring Framework narratives and providing other reporting support to the Senior Delivery Manager as required

Ensure delivery activities align with programme and business objectives

Provide structured and proactive delivery reporting to senior stakeholders

Use NESO business and product knowledge to challenge priorities, scope, and sequencing when needed

Stakeholder Management: Establish and nurture strong relationships with key stakeholders, building trusted relationships that will deliver credible outcomes in accordance with business priorities and our strategic vision

Build strong alignment across teams including business representatives, operational teams, technology delivery and 3rd parties to ensure co-ordinated delivery

Influence decision-making and resolve delivery blockers

Ensure benefits are captured, managed and tracked to ensure value realisation during and after delivery

Financial and Commercial Management: Manage budgets, cost tracking, forecasting, and financial governance across the product lifecycle

Lead investment governance, including sanction approvals, business case updates, steering committees and project closure processes

Drive vendor and commercial management activities including RFPs for resourcing, delivery partners, or product procurement

Oversee contract performance, scope control, and commercial risk management with clear escalation and recommendations

Digital Delivery Leadership: Lead multidisciplinary teams delivering digital products and services

Familiar with Agile and DevSecOps delivery practices

Ensure solutions are designed, developed, tested, deployed, and supported effectively

Provide supportive coaching, peer mentoring and a collaborative approach to deliver consistently across the portfolio

Provide line management where required, providing leadership and development opportunities for individuals to grow in their roles

Ensure consistent delivery approach across the portfolio through development and use of delivery management frameworks, artefacts, tools and techniques

Understand, develop and maintain up to date NESO and directorate knowledge and translate NESO’s priorities and outcomes into delivery of project outputs

Operational Readiness Management: Ensure solutions are ready for live operation, in partnership with CNI (Critical National Infrastructure) and operational support teams

Embed operational considerations early in delivery to support mature DevOps practices and minimise operational risk

Work closely with business teams on communication, change impact, incident preparedness, and release readiness

Coordinate transition into service, support arrangements, training, and business readiness

Work closely with operational teams supporting the deployed applications / platforms

Support continuous improvement in operational handovers, service acceptance, and incident response mechanisms

Applicants must have the right to work in the UK by the start of employment. Visa sponsorship may not be available for this role and will be considered in line with business requirements.

About You

We’re forging the path, and we know we can’t do it alone. That’s why we need visionary minds like yours to join us on this transformative journey. In this case, we’re looking for someone with: Strong delivery leadership experience in multi-team, multi-vendor technology environments, with an ability to manage complex dependencies across multiple teams and suppliers Excellent understanding of business and operational objectives, and stakeholder landscape, with the ability to challenge engineering, product or commercial decisions using this insight Proven delivery governance capability: RAID management, milestone planning, reporting, roadmap alignment and dependency management, co-ordinating with wider investments and directorates where required Strong project and programme management skills including cost management, budget forecasting, and investment governance Experience leading commercial activities: RFPs, vendor negotiations, contract management, supplier performance tracking Ability to build strong relationships across business teams and act as a trusted partner in shaping delivery outcomes Skilled in working through ambiguity, structuring complex challenges, and driving clarity across technical and non-technical teams Excellent communication and influencing skills across all levels of the organisation, acting in a proactive and collaborative manner to deliver results Demonstrated leadership behaviours including ownership, accountability, calm decision making, and structured problem solving Experience with CNI operations, SRE practices, DevOps models, or real-time operational systems Experience enabling product centric delivery and shaping cross-functional ways of working Strong communication (verbal and written) skills: digitally driven with a focus on customer centricity, using effective communication techniques to convey complex ideas to a wide‑ranging audience

What You’ll Get

A competitive salary of circa £70,000 - £78,000 dependent on experience and capabilityAs well as your base salary, you will receive a bonus of up to 15% of your salary for stretch performance, 28 days annual leave as standard, and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. NESO's flexible benefits programme provides you with more flexibility around your health, lifestyle and protection benefits, here's just a few available:

• Flexible Bank Holidays & Holiday Trading
• Additional Birthday Day Off
• Cycle to Work Scheme, Retail & Gym Discounts
• Private Medical Insurance, Critical Illness Insurance & Personal Accident Insurance

About Us

At the National Energy System Operator (NESO), we play a vital role in tackling climate change and securing Great Britain's energy future. We already operate the world's fastest decarbonising electricity system and are working towards our ambition to run it carbon-free for a short period this year - provided the market supplies electricity exclusively from renewable sources. Alongside this, we provide expert advice to government on how to deliver a clean power system by 2030. In autumn 2024, the Electricity System Operator (ESO) transitioned to become NESO - an independent, expert public corporation with a whole-system view across electricity, gas, and hydrogen. NESO operates independently and transparently, always acting in the best interests of all energy users. Licensed and regulated by Ofgem, we make impartial decisions that balance sustainability, affordability and security. Our organisation is fully independent from government, the regulator and all commercial interests, with a clear focus on system-wide benefit, long term thing and public value. The time to deliver is now. Join the energy transformation and help shape the future. Your energy. Our future. Together

About Us

National Energy System Operator (NESO) recognises the potential of bright and talented individuals and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future. More Information This role closes at 23:59, on the day before date shown above, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary. Research shows that some people may hesitate to apply unless they meet every single requirement. At NESO, we believe potential comes in many forms and we're committed to a fair, inclusive recruitment We continue to offer hybrid working and are open to discussions around flexible working arrangements.

More Information

This role closes at 23:59, on the day before date shown above, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary. Research shows that some people may hesitate to apply unless they meet every single requirement. At NESO, we believe potential comes in many forms and we're committed to a fair, inclusive recruitment We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential. If this role sparks your interest but you're not sure you tick every box, we still want to hear from you. process where everyone has the opportunity to show their talents. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds. At the National Energy System Operator (NESO), we play a vital role in tackling climate change and securing Great Britains's energy future. We already operate the world's fastest decarbonising electricity system and are working towards our ambition to run it carbon-free for a short period this year - provided the market supplies electricity exclusively from renewable sources. Alongside this, we provide expert advice to government on how to deliver a clean power system by 2030. In autumn 2024, the Electricity System Operator (ESO) transitioned to become NESO - an independent, expert public corporation with a whole-system view across electricity, gas, and hydrogen. NESO operates independently and transparently, always actin in the best interests of all energy users. Licensed and regulated by Ofgem, we make impartial decisions that balance sustainability, affordability and security. Our organisation is fully independent from government, the regulator and all commercial interests, with a clear focus on system-wide benefit, long term thing and public value. The time to deliver is now. Join the energy transformation and help shape the future. Your energy. Our future. Together