Product Owner

National Energy System Operator Limited; Warwick; Hybrid; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Bonus based on company performance

26 days annual leave

Contributory pension (double match up)

NESO Savings Plan with 50% matching on

Flexible benefits programme

Private Medical Insurance

Job summary

National Energy System Operator (NESO) in Warwick offers a Product Owner role within the Connections Product team. The role focuses on translating complex requirements into intuitive interfaces and supporting digital products and customer journeys.

You will collaborate with cross-functional teams and help shape the connections process through agile delivery. The role supports flexible working arrangements (office and home) with hybrid options for full-time or part-time applicants, emphasizing

Qualifications

• Knowledge of agile delivery practices (stand-ups, refinements, process mapping).
• Passion for improving the customer experience; journey mapping useful.
• Knowledge of the energy system or connections beneficial.
• Experience as Product Owner, Business Analyst or similar change/delivery role for at least 1 year.
• Translating policy/regulatory aims into deliverable product outcomes.
• Experience in complex regulated environments beneficial.

Responsibilities

• Establish and manage relationships with key internal and external customers/stakeholders to understand needs.
• Guide customers along the journey when delivering Connections initiatives.
• Work within the Connections Product team to define and document features and user stories.
• Support Senior Product Owners by creating user stories and clarifying decisions for development.
• Assist with user acceptance testing and sign-off of releases.
• Support training plans with the change team and Operations.
• Participate in agile ceremonies and occasionally facilitate.
• Assist with workshops and demonstrations to gather feedback.

Skills

Agile delivery

Customer journey mapping

Cross-team collaboration

Documentation of requirements

Stakeholder management

Job description

About the Role

National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future. NESO are looking for a Product Owner to join our Connections Product team. As a Product Owner, you will be supporting the delivery of digital products and customer journeys. You will work closely with cross-functional teams, including product managers, developers, business analysts, and wider customer connection teams (Strategy, Policy, Operations), to translate complex requirements into intuitive and accessible user interfaces. This role is vital in driving our mission to deliver a more efficient, transparent, and customer-focused connections process. This role is based from Warwick, and we continue to offer hybrid working from office and home. We are open to full time and part time applicants, as well as flexible working arrangements.

Key Accountabilities

• Establish and manage relationships with key internal and external customers/stakeholders, to: Truly understand customer and regulatory needs.


• Bring our customers along the journey when delivering Connections initiatives.


• Reflect and adapt to ensure we remain in tune with our customers/stakeholders.


• Work within the Connections Product team and wider agile teams to support the Product Roadmap by helping to define and document features and user stories.


• Support the Senior Product Owners on areas they are leading on, creating user stories and helping to clarify decisions ready for development.


• Support the team with user acceptance testing and sign off our releases.


• Identifying and supporting training plans with the change team.


• Participate in agile ceremonies such as refinements, sprint planning and retrospectives, occasionally facilitating where required.


• Assist with workshops and demonstrations to gather feedback and help refine requirements.


• Support training plans with the change team, working closely with Operations.

About You

• Knowledge Understanding of agile delivery practices. E.g. stand-ups, refinements, process mapping


• A passion for improving the customer experience. Experience of customer journey mapping would be useful although not essential


• Knowledge of the energy system or connections would be a benefit but not essential

Experience

• Experience working as a Product Owner, Business Analyst or a similar change or delivery focused role for at least 1 year


• Managing competing priorities and translating complex policy/regulatory aims into deliverable product outcomes


• Experience in complex regulated environments would be beneficial but is not essential

Skills

• Able to clearly document and communicate requirements to both technical and non-technical audiences


• Strong collaboration and communication skills, with confidence working across different teams.

What You'll Get

A competitive salary of £45,000 - £50,000pa dependent on experience and capabilityAs well as your base salary, NESO's core benefits are the essential perks and advantages that form part of your employee package.

- You will receive a bonus based on company performance- 26 days annual leave as standard - A competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. - Annual Enrollment to NESO Savings Plan, when you save between £20- £500 a month from your take-home pay, we will pay a 50% matching contribution.

NESO's flexible benefits programme provides you with more flexibility around your health, lifestyle and protection benefits, here's just a few available:

• Flexible Bank Holidays & Holiday Trading


• Additional Birthday Day Off


• Cycle to Work Scheme, Retail & Gym Discounts


• Private Medical Insurance, Critical Illness Insurance & Personal Accident Insurance

About Us

At the National Energy System Operator (NESO), we play a vital role in tackling climate change and securing Great Britain's energy future. We already operate the world's fastest decarbonising electricity system and are working towards our ambition to run it carbon-free for a short period this year - provided the market supplies electricity exclusively from renewable sources. Alongside this, we provide expert advice to government on how to deliver a clean power system by 2030. In autumn 2024, the Electricity System Operator (ESO) transitioned to become NESO - an independent, expert public corporation with a whole-system view across electricity, gas, and hydrogen. NESO operates independently and transparently, always acting in the best interests of all energy users. Licensed and regulated by Ofgem, we make impartial decisions that balance sustainability, affordability and security. Our organisation is fully independent from government, the regulator and all commercial interests, with a clear focus on system-wide benefit, long-term thing and public value. The time to deliver is now. Join the energy transformation and help shape the future. Your energy. Our future. Together.

More Information

This role closes at 23:59, on the date displayed on the top of this advert, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary. Interviews will be held initial telephone interviews w/c 5th October with formal interviews from the 19th October.

Research shows that some people may hesitate to apply unless they meet every single requirement. At NESO, we believe potential comes in many forms and we're committed to a fair, inclusive recruitment We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential. If this role sparks your interest but you're not sure you tick every box, we still want to hear from you. process where everyone has the opportunity to show their talents. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds. At the National Energy System Operator (NESO), we play a vital role in tackling climate change and securing Great Britains's energy future. We already operate the world's fastest decarbonising electricity system and are working towards our ambition to run it carbon-free for a short period this year - provided the market supplies electricity exclusively from renewable sources. Alongside this, we provide expert advice to government on how to deliver a clean power system by 2030. In autumn 2024, the Electricity System Operator (ESO) transitioned to become NESO - an independent, expert public corporation with a whole-system view across electricity, gas, and hydrogen. NESO operates independently and transparently, always actin in the best interests of all energy users. Licensed and regulated by Ofgem, we make impartial decisions that balance sustainability, affordability and security. Our organisation is fully independent from government, the regulator and all commercial interests, with a clear focus on system-wide benefit, long term thing and public value. The time to deliver is now. Join the energy transformation and help shape the future. Your energy. Our future. Together

Your energy. Our future. Together