Service Delivery Manager

The National Gallery; England; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A renowned cultural institution in the UK is seeking a Service Delivery Manager to oversee the Information Systems Service Desk and ITSM platform. This role emphasizes service delivery excellence, requiring collaboration with various departments and a commitment to continuous improvement based on service insights. The successful candidate will be responsible for maintaining the availability and reliability of IT systems, ensuring exceptional support for employees and contractors, and will work in a hybrid capacity with required on-site presence as needed. This full-time position offers a dynamic work environment.

Qualifications

• Strong emphasis on service delivery excellence.
• Ability to coordinate with various departments.
• Proven experience with IT service management.

Responsibilities

• Lead the responsive Information Systems Service Desk.
• Maintain availability and reliability of IT systems.
• Drive continuous improvement through analysis of service trends.

Skills

Service Delivery

ITSM

Leadership

IT Service Desk

Job description

Overview

Join to apply for the Service Delivery Manager role at The National Gallery.

This range is provided by The National Gallery. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

The National Gallery is seeking a dynamic professional to lead the delivery of a responsive Information Systems Service Desk and ITSM platform, ensuring exceptional support for National Gallery employees and contractors across on site and remote environments.

This role is pivotal to maintaining the availability and reliability of user facing IT systems, aligning them with the evolving needs of the business. A strong emphasis is placed on service delivery excellence, driving continuous improvement through analysis of service call history, trends, and response rates. Insights from this data will shape resource allocation and inform enhancements to IT infrastructure, ensuring the National Gallery information systems continue to meet organisational requirements and deliver value.

The successful candidate will coordinate with various departments across the Gallery including the IS team, working closely with both technical and non-technical teams to provide a reliable, responsive, and proactive service experience.

This is a hybrid role, with on-site presence required in line with business needs.

Please click on the apply button to access and view the attached Job Description and Person Specification.

Seniority level

• Executive

Employment type

• Full-time

Job function

• Management
• Information Technology
• Strategy/Planning

Industries

• Museums, Historical Sites, and Zoos
• Non-profit Organizations
• Historical Sites

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