Senior Product Manager, AI-Powered Customer Messaging

Intercom; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work policy

Job summary

Salesforce's Fin team seeks a Senior Product Manager to lead the Messenger channel and define AI-powered customer engagement strategy. You will guide a world-class team of engineers, designers, and researchers to deliver products impacting millions daily.

You will own roadmaps, frame problems from customer research, and collaborate across teams to ship bold, scalable solutions leveraging AI. This role offers hybrid work and strong GTM collaboration.

Qualifications

• Ability to define and articulate complex customer problems using data and qualitative inputs.
• Experience building product roadmaps and communicating plans to teams and stakeholders.
• Strong collaboration with engineering and design to ship solutions leveraging AI.

Responsibilities

• Be PM for Messenger, Fin's key channel.
• Frame problems from research and data; align roadmaps.
• Collaborate with engineers and designers to ship AI-enabled features.
• Evaluate impact using qualitative and quantitative measures.

Skills

Customer Focus

Roadmapping

AI Literacy

Technical Fluency

Leadership

Cross-Functional Collaboration

Job description

Salesforce's Fin team seeks a Senior Product Manager to lead the Messenger channel and define AI-powered customer engagement strategy. You will guide a world-class team of engineers, designers, and researchers to deliver products impacting millions daily.

You will own roadmaps, frame problems from customer research, and collaborate across teams to ship bold, scalable solutions leveraging AI. This role offers hybrid work and strong GTM collaboration.