Senior Product Manager

RELX INC; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading global information company is seeking a Senior Product Manager to enhance customer experience within their Open Access team. You will drive product improvements while collaborating with UX and engineering teams. The ideal candidate has experience in digital commerce and a strong understanding of both B2B and B2C environments. By fostering innovation and collaboration, you'll contribute significantly to business growth and customer satisfaction. Enjoy a balanced work life with exceptional employee benefits.

Benefits

Generous holiday allowance

Health screening and private medical benefits

Wellbeing programs

Access to a competitive pension scheme

Employee discounts scheme

Qualifications

• Demonstrated ability to communicate with product managers, analysts, and customers.
• Experience delivering complex products in B2B and B2C ecommerce environments.
• Deep understanding of the product management lifecycle.

Responsibilities

• Lead the discovery and delivery of product improvements for Open Access workflows.
• Review product data and customer feedback to identify opportunities.
• Formulate problem statements and define hypotheses for testing.

Skills

Excellent communication skills

Customer empathy

Independent work

Adaptability

Job description

Senior Product Manager

Are you passionate about customer experience?

Would you like to develop your product skills by driving continuous improvement for a strategic product line?

Location: London

About our Team

Our Submissions product team is at the forefront of transforming the research publication landscape. Supporting researchers with the submission of millions of manuscripts annually, we enable peer review and editorial workflows for the largest, global scientific publisher. Our goal is to help researchers get their research published whilst safeguarding the integrity of knowledge.

We are a passionate, data-driven team committed to delivering solutions that safeguard the integrity of knowledge and empower researchers worldwide. Collaboration, curiosity and customer obsession are at our core.

About the role

As Senior Product Manager I in our Open Access team, you will drive constant improvement of the customer experience whilst delivering increased business effectiveness for our strategic and fast-growing Open Access business model. Our ambition is to be the market leader in terms of researcher and agreement partner open access workflows: you will have scope to innovate new and better experiences for both our individual researcher and institutional customers.

The ideal candidate brings strong digital commerce experience, a passion for the customer journey and the confidence to advocate for data‑backed decisions with stakeholders. You must be able to work independently and adapt to evolving priorities. You should be comfortable with complexity. Your hypothesis‑driven approach—testing, learning, iterating—will be key to managing risks and driving continuous innovation. Collaboration is essential, as you’ll work closely with UX, engineering, data teams and a network of business stakeholders to deliver impactful results that enhance our customer experience and fuel business growth.

Responsibilities

• Lead the discovery and delivery of improvements to our Open Access workflows, both online and offline, for our individual researcher (B2C) and institutional (B2B) customers.
• Review product data, customer feedback, the competitive landscape and work with internal and external stakeholders to identify product opportunities
• Formulate problem statements and define hypotheses that you test through experimentation and iteration
• Build a prioritised and innovative discovery/delivery roadmap that works towards outcomes aligned to business value
• Drive the product lifecycle, from planning to release

Requirements

• Excellent communication skills with demonstrated ability to communicate with other product managers, analysts, user experience experts, engineers, business stakeholders and customers alike
• Have delivered complex products and/or services in a B2B and B2C ecommerce environment
• Highly developed customer empathy, balanced with business and commercial focus
• Deep experience of the end‑to‑end product management lifecycle, from understanding user needs to conceptualisation to execution to post‑release management.
• Self‑starter: ability to work independently, adapting your approach as required
• Ownership of development and career

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long‑term goals.

Benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.