Senior Product Designer - Messenger

TN United Kingdom; London; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

An innovative company is seeking a Senior Product Designer to lead the design of their widely used messaging platform. This role offers the opportunity to work on transformative projects within a dynamic team, where your design expertise will directly impact user experience. You will collaborate closely with product managers and engineers, ensuring that your designs not only meet user needs but also push the boundaries of what's possible. Join this forward-thinking organization that values creativity, collaboration, and personal growth, and be part of a mission to redefine customer service through cutting-edge technology.

Benefits

Competitive salary and equity

Free lunch and snacks

Pension scheme with matching

Health and dental insurance

Flexible paid time off

Paid maternity and paternity leave

Cycle-to-Work Scheme

MacBook and equipment of choice

Qualifications

• Experience in product design for software applications.
• Strong ability to solve complex interaction design challenges.

Responsibilities

• Lead design projects from concept to implementation.
• Collaborate with product managers and engineers to define product roadmaps.

Skills

Product Design

UX Design

Visual Design

Interaction Design

Communication Skills

Education

Bachelor's Degree in Design or related field

Tools

Sketch

Figma

Adobe Creative Suite

Job description

Social network you want to login/join with:

Senior Product Designer - Messenger, London

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Client:

Intercom

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

bd11ca08ec0b

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Intercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is a totally new way to deliver customer service and is designed to transform the way businesses interact with their customers through AI. We all know that customer service on the internet sucks. It’s slow and impersonal. We help businesses provide instant and exceptional service to their customers and maximize their support agents’ productivity, efficiency, and performance—all through our single AI system. More than 25,000 businesses use Intercom to send millions of messages to millions of customers each month.Intercom has been a long-standing product leader and cultural icon in the technology and startup worlds for more than a decade. We set the pace for our industry and live by our values that allow us to push boundaries, build with speed and intensity, and deliver incredible value to our customers.Join us on our mission to redefine customer service and make internet business personal.

The opportunity?

You will own the designs for Intercom Messenger, which is used by millions of people daily. You'll help us rethink it for a world where AI agents will facilitate the majority of customer support interactions.

You will do meaningful product design work at ahighly admired product-driven company that's driving real change in the industry.

Each senior product designer at Intercom works in a team with a product manager, up to 6 engineers, and some also work directly with research and analytics. Together they own a part of Intercom, ship solutions to challenging problems and get feedback directly from customers.

We've had designers in key leadership roles, including at the exec level, from the very beginning. This has made design a core foundation of our company's DNA. This means that you'll never have to justify the importance of design.

We genuinely care about people and value kindness in our everyday interactions. You'll be able to be yourself, feel valued, supported, learn and grow no matter how experienced you are.

If you want to learn more about what it's like to work here, read what makes us different, and watch a keynote from our CEO talking about our mission, vision and the next chapter of Intercom.

What you'll do

• Act as a leader within the Product Design team, collaborating with other designers to raise the quality bar, make their work and the whole team better.
• Work through design problems from beginning to end, translating insights from research and analytics into concepts that form new products and features.
• Sketch and prototype ideas to quickly assess their viability, and design the high-quality interactions and visual details.
• Partner with product managers to define and evolve product roadmaps.
• Work closely with engineers as you build, iterate on, and ship high-quality implementation.

What skills and experience do I need?

• Passion for the entire product development process, from problem solving and system modelling, through to UX, visual, and interaction design.
• Experience designing excellent software products in a fast-paced environment.
• Ability to solve complex interaction design challenges and excellent visual design skills.
• Strong communication skills to help people across the company understand the rationale behind your proposals, and the complex nuances of design problems.
• Motivated self-starter who can deeply collaborate with other disciplines including product management, engineering, research, and analytics.
• A growth mindset, proactivity and curiosity.
• For more information, see what we look for when we hire designers.
• Looking for mid or staff designer opportunities? Apply anyway and we’ll chat with you about your experience and how it may align with our open roles.

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We're committed to an inclusive and diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.