Network Engineer

HCLTech; Windsor; On-site; GBP 35,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Up to 20 days vacation

Insurance benefits

Job summary

HCLTech is seeking an on-site Network Operations Technician in Windsor to provide hands-on support for data centers and offices. You will design, implement, and maintain enterprise LAN/WAN networks, ensuring availability, performance, and security.

The role requires independent work, adherence to ITIL processes, and collaboration with remote teams. The position involves physical tasks like cabling and device replacement, with potential on-call hours for critical incidents.

Qualifications

• L1/L2 experience in network operations and support or data center environments.
• Strong understanding of networks infrastructure (TCP/IP, routing, switching and dynamic routing protocols).
• Hands-on experience with network hardware (routers, switches, firewalls) and cabling standards.
• Ability to work independently and follow detailed technical instructions from remote teams.
• Familiarity with ticketing systems like ServiceNow and ITIL processes is a plus.
• Excellent communication and coordination skills.

Responsibilities

• Provide on-site technical support for network equipment, servers, and related infrastructure in data centers and office environments.
• Design, implement, and support enterprise LAN, WAN, and DC networks.
• Ensure high availability, performance, and security of network infrastructure.
• Perform physical tasks such as cabling, racking, stacking, and replacing hardware components.
• Assist in network troubleshooting, including connectivity issues, hardware failures, and configuration support under remote guidance.
• Execute smart hands activities, including power cycling, patching, and device resets as per instructions from NOC or engineering teams.
• Maintain accurate documentation of activities, incidents, and changes performed on-site.
• Coordinate with remote network operations teams to resolve escalated issues promptly.
• Ensure compliance with customer security and operational standards during all activities.

Tools

ServiceNow

ITIL

Job description

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we've never forgotten the startup mindset that got us here. We've always approached our work with an idea-first attitude because every one of our accomplishments -no matter how big or small- can be traced back to an idea's single spark.

It's that spark -that inner drive -that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that's what drives you to be better, be more and ultimately, be more fulfilled.

Location - Windsor & Branston

Type of Role - Fixed term contract 1 Year

Key Responsibilities:

• Provide on-site technical support for network equipment, servers, and related infrastructure in data centers and office environments.
• Design, implement, and support enterprise LAN, WAN, and DC networks
• Ensure high availability, performance, and security of network infrastructure
• Perform physical tasks such as cabling, racking, stacking, and replacing hardware components.
• Assist in network troubleshooting, including connectivity issues, hardware failures, and configuration support under remote guidance.
• Execute smart hands activities, including power cycling, patching, and device resets as per instructions from NOC or engineering teams.
• Maintain accurate documentation of activities, incidents, and changes performed on-site.
• Coordinate with remote network operations teams to resolve escalated issues promptly.
• Ensure compliance with customer security and operational standards during all activities.

Required Skills & Qualifications:

• L1/L2 experience in network operations and support or data center environments.
• Strong understanding of networks infrastructure (TCP/IP, routing, switching and dynamic routing protocols).
• Hands-on experience with network hardware (routers, switches, firewalls) and cabling standards.
• Ability to work independently and follow detailed technical instructions from remote teams.
• Ability to work independently on the deployments and transformations.
• Familiarity with ticketing systems like ServiceNow and ITIL processes is a plus.
• Excellent communication and coordination skills.

Preferred Certifications:

• CCNA, CCNP and administrator level certification on other OEMs or equivalent networking certification.
• Data Center or hardware vendor certifications (e.g., Dell, Cisco, HP) are an advantage.
• On-site role at customer data centers and offices.
• May require flexible hours or on-call support for critical incidents.
• A supportive, diverse, and global team with a brilliant culture.
• Competitive compensation and benefits that includes up to 20 days' vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
• Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
• Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks - Engagement Champion to name a few.
• To know more about us visit - www.hcltech.com
• For more information on how we process your personal data, please refer to HCLTech's Candidate Data Privacy Notice.