Senior Principal Customer Delivery Manager

TN United Kingdom; United Kingdom; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Principal Customer Delivery Manager to oversee critical cloud customer relationships. This role demands a strategic thinker with extensive experience in managing high-visibility projects and customer engagements. You will be the primary point of contact for customer leadership, ensuring that expectations are met while navigating complex project landscapes. Your ability to communicate effectively and solve problems will be essential in this fast-paced environment. If you're ready to take ownership and thrive in a dynamic setting, this opportunity is perfect for you.

Qualifications

• 8+ years managing high-visibility implementation projects.
• Ability to work autonomously and make impactful decisions.

Responsibilities

• Manage cloud customer relationships and ensure delivery expectations.
• Lead interactions with cross-functional teams and provide status updates.

Skills

Project Management

Communication Skills

Problem Solving

Strategic Thinking

Team Leadership

Education

Bachelor's or Master's Degree

Tools

PMP Certification

PgMP Certification

Job description

Job Title:

Senior Principal Customer Delivery Manager, United Kingdom

Company:

Oracle

Location:

United Kingdom

Job Category:

Customer Service

EU Work Permit Required:

Yes

Job Reference:

807c148c32e6

Job Views:

4

Posted:

29.04.2025

Expiry Date:

13.06.2025

Job Description:

Responsibilities:

• Manage dedicated cloud customer relationships to ensure region delivery expectations are clear, communicated, and issues are resolved in a timely manner.
• Provide a single point of contact for customer leadership and project teams.
• Own work-back schedules, generate communications and presentations, and plan and coordinate meetings.
• Break down large, complex projects into tasks, milestones, and deliverables.
• Implement, streamline, and coordinate organizational processes to optimize efficiency and productivity.
• Anticipate bottlenecks, manage escalations, and negotiate tradeoffs to support customer success.
• Lead interactions with cross-functional teams including Engineers, Product Managers, and executive leadership.
• Provide executive status updates to stakeholders and escalate issues as necessary.
• Ensure all project documentation is complete, accurate, and ready for handoff to downstream processes.

Preferred Qualifications:

• BS or MS degree or equivalent experience relevant to the functional area.
• Eight (8+) or more years managing high-visibility implementation projects and/or customer engagements.
• Skilled problem-solver and strategic thinker who takes ownership.
• Ability to work autonomously, make impactful decisions, and exercise judgment.
• Excellent communication and interpersonal skills to manage relationships at all levels.
• Ability to thrive in an innovative, ambiguous, and fast-paced environment.
• PMP, PgMP, or equivalent project management certification is a plus.
• Willingness to travel up to ~20% to customer sites or local offices.

The role involves managing the development and implementation of specific company products, coordinating cross-functional teams, planning schedules, monitoring budgets, and ensuring project completion on time and within budget.