Senior Principal Architect, Client Engagement Platforms

Invesco; Ewelme; Hybrid; GBP 120,000 - 170,000; Full time

Benefits offered by this job

Healthcare

Annual leave

Hybrid work

Pension

Income protection

Wellness benefits

Volunteering days

Parental leave

Life insurance

Job summary

Invesco is seeking a Senior Principal Architect to provide strategic technology leadership across Client Engagement Platforms, defining architecture, roadmaps and target-state capabilities to support long-term business goals. You will influence senior leaders and drive transformational initiatives spanning CRM, Marketing Automation, client servicing, digital engagement, data and AI-enabled capabilities.

The role ensures modern composable and API-driven approaches, scalable and secure platforms,

Qualifications

• Extensive experience in enterprise architecture, solution architecture or technology strategy within large, complex organisations.
• Significant experience shaping client engagement, CRM, Marketing Automation and digital platform capabilities.
• Proven success defining roadmaps and target-state architectures with broad organisational impact.
• Ability to influence senior executives and guide technology investment decisions across business and technology functions.
• Experience leading large-scale platform modernisation, cloud transformation and integration initiatives.
• Strong track record managing stakeholders, vendors and technology partnerships.
• Experience applying data, analytics and AI to improve client engagement and operations.
• Expertise across CRM, marketing automation, client lifecycle management and related technologies.
• Knowledge of modern architecture patterns: composable, API-first, event-driven, microservices, cloud-native.

Responsibilities

• Define and maintain target-state architecture, roadmaps, reference architectures and design principles for CRM, Marketing Automation, client engagement and AI-enabled platforms.
• Lead evolution of the client engagement tech ecosystem to remain scalable, secure and aligned with business needs.
• Develop strategies enabling modern, composable, API-first, cloud-native capabilities while reducing complexity.
• Drive AI-powered capabilities to enhance client engagement, workflow automation and personalisation.
• Collaborate with senior stakeholders to translate strategic objectives into actionable tech capabilities and investment priorities.
• Establish governance frameworks and standards to ensure security, compliance and operational excellence.
• Guide vendor selection, roadmap alignment and long-term tech decisions for strategic platforms.
• Act as technical authority on major initiatives, managing risk and delivering strategic outcomes.

Skills

Enterprise architecture

Solution architecture

Technology strategy

Stakeholder influence

Cloud transformation

CRM platforms

Marketing automation

APIs & microservices

Data & AI capabilities

Leadership & governance

Education

Bachelor's or higher in CS/IT/Engineering

Tools

TOGAF

Cloud certifications

Job description

We have an outstanding benefits package which includes:

• Company-provided healthcare
• A competitive annual leave allowance
• Flexible working options, including hybrid working arrangements
• Generous pension provisions
• Income protection
• Health and wellness benefits
• Volunteering days
• Enhanced parental leave
• Life insurance

Your Role:

Provide strategic technology leadership across the firm's Client Engagement Platforms portfolio, defining architecture, technology roadmaps and target-state capabilities that support long-term business objectives. The role is accountable for shaping the future of client engagement technologies, spanning CRM, Marketing Automation, client servicing, digital engagement, data and AI-enabled capabilities. Acting as a trusted adviser to senior business and technology leaders, the Senior Principal Architect guides platform strategy, investment decisions and transformational technology initiatives. The role establishes architectural standards, promotes modern composable and API-driven approaches, and ensures the organisation maintains a scalable, resilient and future-ready client engagement ecosystem.

What you will be doing:

• Strategy & Architecture Leadership: Define and maintain target-state architecture, technology roadmaps, reference architectures and design principles across CRM, Marketing Automation, client engagement, servicing and AI-enabled platforms.
• Platform Evolution & Modernisation: Lead the assessment and evolution of the client engagement technology ecosystem, ensuring platforms remain scalable, resilient, secure and aligned with changing business needs.
• Future-State Architecture: Develop architectural strategies that enable modern, composable, API-first and cloud-native capabilities while reducing complexity and improving business agility.
• AI & Intelligent Engagement Strategy: Drive the evaluation and adoption of AI-powered capabilities that enhance client engagement, workflow automation, personalisation, content delivery and productivity across client-facing functions.
• Business & Technology Partnership: Collaborate with senior stakeholders across Distribution, Marketing, Technology, Data and Operations to translate strategic objectives into actionable technology capabilities and investment priorities.
• Architecture Governance & Standards: Establish and maintain governance frameworks, architectural standards and technology guardrails that ensure consistency, security, compliance and operational excellence.
• Vendor & Platform Strategy: Provide architectural leadership for strategic technology partnerships and platform investments, guiding vendor selection, roadmap alignment and long-term technology decisions.
• Transformation Leadership: Act as the recognised technical authority across major initiatives, influencing architectural decisions, managing technical risk and ensuring successful delivery of strategic outcomes.

• Extensive experience in enterprise architecture, solution architecture or technology strategy roles within large, complex organisations.
• Significant experience shaping and delivering client engagement, CRM, Marketing Automation and digital platform capabilities.
• Proven success defining technology roadmaps, target-state architectures and strategic transformation initiatives with broad organisational impact.
• Demonstrated ability to influence senior executives and guide technology investment decisions across business and technology functions.
• Experience leading large-scale platform modernisation, cloud transformation and integration initiatives.
• Strong track record of managing complex stakeholder relationships, strategic vendors and technology partnerships.
• Experience applying data, analytics and AI capabilities to enhance client engagement, operational efficiency and business outcomes.
• Proven ability to act as a recognised subject matter expert, providing authoritative guidance across multiple strategic initiatives.
• Deep knowledge of CRM platforms, Marketing Automation, client lifecycle management and broader client engagement technologies.
• Modern architecture patterns, including composable architecture, API-first design, event-driven architecture, microservices and cloud-native platforms.
• Enterprise integration, identity and access management, data architecture and customer data platforms.
• Cloud platforms and technology modernisation approaches across AWS, Azure or equivalent providers.
• Artificial intelligence and automation technologies, including emerging AI-enabled engagement, workflow and personalisation capabilities.
• Technology governance, architecture review processes, risk management and regulatory considerations in financial services.
• Business-case development, technology investment planning and strategic roadmap execution.
• Degree in Computer Science, Information Technology, Engineering or a related discipline, or equivalent practical experience.
• Relevant architecture certifications are preferred, such as TOGAF, cloud architecture certifications or equivalent.
• Additional certifications relating to CRM, Marketing Automation, cloud platforms, AI technologies or enterprise architecture are advantageous.
• Strategic thinker who can balance long-term vision with near-term business priorities.
• Exceptional communicator who can translate complex technology concepts into clear, persuasive recommendations for senior stakeholders.
• Recognised technology leader with strong commercial awareness and business acumen.
• Highly collaborative, with the ability to build trusted relationships across business and technology teams.
• Comfortable operating in ambiguity, evaluating emerging technologies and defining future-state capabilities.
• Outcomes focused, with a strong commitment to architectural quality, accountability and continuous improvement.
• Able to anticipate objections, build consensus and influence key stakeholders internally and externally.

This job is with Invesco, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community.

As one of the world's leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.

Pursuant to Invesco's Workplace Policy, employees are expected to comply with the firm's most current workplace model, which as of October 1, 2025, includes spending at least four full days each week working in the role's advertised office. This reflects our belief that spending time together in the office helps us build stronger relationships, collaborate more easily, and support each other's growth and development.

We promote a working environment that welcomes everyone and creates inclusive teams, celebrates difference and encourages everyone to be themselves at work.

Our commitment to the community and environmental, social and governance investing:

We partner with charitable organisations globally to make an impact in the communities where we live and work. Our people are encouraged to support the charities they feel most passionate about. We are also committed to environmental, social and governance (ESG) investing. We serve our clients in this space as a trusted partner both on specific responsible investment product strategies as well as part of our commitment to deliver a superior investment experience.

Regulatory:

This position may fall in-scope of one or multiple regimes/directives.