Senior Principal Architect, Client Engagement Platforms

invesco; Henley-on-Thames; Híbrido; GBP 120.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company-provided healthcare

Flexible hybrid working arrangements

Generous pension provisions

Income protection

Health and wellness benefits

Volunteering days

Enhanced parental leave

Life insurance

Descripción de la vacante

Invesco is seeking a Senior Principal Architect to provide strategic technology leadership across the Client Engagement Platforms portfolio. You will define architecture, roadmaps and target-state capabilities to support long-term business objectives.

The role spans CRM, Marketing Automation, client servicing, digital engagement, data and AI-enabled capabilities. You will guide platform strategy, investment decisions and transformational initiatives, establishing standards and advocating modern

Formación

• Extensive experience in enterprise or solution architecture within large organisations.
• Proven track record shaping client engagement, CRM, Marketing Automation and digital platform capabilities.
• Ability to define roadmaps, target architectures and transformation initiatives with broad impact.
• Influence with senior executives on technology investment decisions.
• Experience leading platform modernisation, cloud transformations and integrations.
• Strong stakeholder management and technology partnership skills.
• Experience applying data, analytics and AI to client engagement and operations.

Responsabilidades

• Define target-state architecture and technology roadmaps across CRM and engagement platforms.
• Lead evolution of the client engagement technology ecosystem for scalability and security.
• Develop strategies for composable, API-first and cloud-native capabilities.
• Drive AI-powered capabilities for workflow automation and personalization.
• Collaborate with Distribution, Marketing, Technology, Data and Operations to translate strategy into capabilities.
• Establish governance, standards and guardrails for architecture.
• Guide vendor selection, roadmaps and long-term technology decisions.
• Act as a technical authority on major initiatives and risk management.

Conocimientos

Enterprise architecture

Solution architecture

Technology strategy

CRM platforms

Marketing Automation

Data analytics

AI-enabled engagement

Stakeholder management

Cloud transformation

API-first architecture

Microservices

Cloud-native platforms

Herramientas

AWS

Azure

APIs

Data platforms

Descripción del empleo

Job Description

We have an outstanding benefits package which includes:

• Company-provided healthcare
• A competitive annual leave allowance
• Flexible working options, including hybrid working arrangements
• Generous pension provisions
• Income protection
• Health and wellness benefits
• Volunteering days
• Enhanced parental leave
• Life insurance

Your Role:

Provide strategic technology leadership across the firm's Client Engagement Platforms portfolio, defining architecture, technology roadmaps and target-state capabilities that support long-term business objectives. The role is accountable for shaping the future of client engagement technologies, spanning CRM, Marketing Automation, client servicing, digital engagement, data and AI-enabled capabilities. Acting as a trusted adviser to senior business and technology leaders, the Senior Principal Architect guides platform strategy, investment decisions and transformational technology initiatives. The role establishes architectural standards, promotes modern composable and API-driven approaches, and ensures the organisation maintains a scalable, resilient and future-ready client engagement ecosystem.

What you will be doing:

• Strategy & Architecture Leadership: Define and maintain target-state architecture, technology roadmaps, reference architectures and design principles across CRM, Marketing Automation, client engagement, servicing and AI-enabled platforms.
• Platform Evolution & Modernisation: Lead the assessment and evolution of the client engagement technology ecosystem, ensuring platforms remain scalable, resilient, secure and aligned with changing business needs.
• Future-State Architecture: Develop architectural strategies that enable modern, composable, API-first and cloud-native capabilities while reducing complexity and improving business agility.
• AI & Intelligent Engagement Strategy: Drive the evaluation and adoption of AI-powered capabilities that enhance client engagement, workflow automation, personalisation, content delivery and productivity across client-facing functions.
• Business & Technology Partnership: Collaborate with senior stakeholders across Distribution, Marketing, Technology, Data and Operations to translate strategic objectives into actionable technology capabilities and investment priorities.
• Architecture Governance & Standards: Establish and maintain governance frameworks, architectural standards and technology guardrails that ensure consistency, security, compliance and operational excellence.
• Vendor & Platform Strategy: Provide architectural leadership for strategic technology partnerships and platform investments, guiding vendor selection, roadmap alignment and long-term technology decisions.
• Transformation Leadership: Act as the recognised technical authority across major initiatives, influencing architectural decisions, managing technical risk and ensuring successful delivery of strategic outcomes.

What you will bring:

• Extensive experience in enterprise architecture, solution architecture or technology strategy roles within large, complex organisations.
• Significant experience shaping and delivering client engagement, CRM, Marketing Automation and digital platform capabilities.
• Proven success defining technology roadmaps, target-state architectures and strategic transformation initiatives with broad organisational impact.
• Demonstrated ability to influence senior executives and guide technology investment decisions across business and technology functions.
• Experience leading large-scale platform modernisation, cloud transformation and integration initiatives.
• Strong track record of managing complex stakeholder relationships, strategic vendors and technology partnerships.
• Experience applying data, analytics and AI capabilities to enhance client engagement, operational efficiency and business outcomes.
• Proven ability to act as a recognised subject matter expert, providing authoritative guidance across multiple strategic initiatives.
• Deep knowledge of CRM platforms, Marketing Automation, client lifecycle management and broader client engagement technologies.
• Modern architecture patterns, including composable architecture, API-first design, event-driven architecture, microservices and cloud-native platforms.
• Enterprise integration, identity and access management, data architecture and customer data platforms.
• Cloud platforms and technology modernisation approaches across AWS, Azure or equivalent providers.
• Artificial intelligence and automation technologies, including emerging AI-enabled engagemen