Senior Practice & Operations Leader - NHS Primary Care

The Methodist Church in Britain; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Annual leave - six weeks

NHS Pension Scheme

4–5 day pattern within 37.5 hours a ?

Professional development

Peer network access

Regular access to Partners

Job summary

Keats Group Practice in London seeks a senior manager to lead its non-clinical organisation, working with three GP Partners and the management team across people, finance, governance and projects. The emphasis is on building systems, accountability, and solving day-to-day problems.

The role requires substantial senior leadership experience in a complex organisation and a working grasp of general practice, with duties spanning HR, finance, governance and project delivery to drive improvements

Qualifications

• Demonstrates understanding of NHS primary care and general practice.
• Shows strong leadership and people-management capabilities across senior teams.
• Excellent communication and interpersonal skills with credibility across staff and stakeholders.
• Able to balance strategic thinking with hands-on operational problem-solving.
• Strong analytical skills; comfortable using data and financial information for decisions.
• Sound judgement on risk, escalation, and independent decision-making.

Responsibilities

• Lead and coordinate the non-clinical organisation across people, operations, finance, governance and projects.
• Strengthen ownership and accountability across the management team and ensure agreed actions are followed through.
• Provide senior HR and workforce leadership, including recruitment, performance, attendance and employee-relations cases.
• Maintain oversight of practice finances, budgeting, forecasting and NHS contractual income, including QOF and enhanced services.
• Coordinate ongoing CQC readiness and embed governance, risk and compliance into routine working.
• Identify recurring operational problems and build reliable systems rather than relying on individual workarounds.
• Lead significant projects and organisational change from planning through to review.
• Advise the Partnership on operational, workforce, financial and strategic matters, with recommendations and constructive challenge.
• Develop internal communication and build relationships with the PCN, ICB, Federation and suppliers.
• Contribute to strategic planning on workforce, succession, finance, service development and growth.
• Deputise for the Partners at agreed internal and external meetings.
• Lead or sponsor process improvement using technology, data and automation.

Skills

NHS primary care understanding

Leadership

Communication

Strategic thinking

Analytics and data

Risk assessment

Education

Good education standard

Job description

Keats Group Practice in London seeks a senior manager to lead its non-clinical organisation, working with three GP Partners and the management team across people, finance, governance and projects. The emphasis is on building systems, accountability, and solving day-to-day problems.

The role requires substantial senior leadership experience in a complex organisation and a working grasp of general practice, with duties spanning HR, finance, governance and project delivery to drive improvements