Senior Practice Care Navigator — Patient Pathways & Operations Leader

Primary Care 24; Liverpool, Netherley; In loco; GBP 29.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual leave 27 days

Cycle to work

Blue light card

Wellbeing package

Descrizione del lavoro

Primary Care 24 (PC24) is seeking a Senior Practice Care Navigator to support day-to-day reception and administrative services at Garston and Netherley GP Practices. You will be the first point of contact for escalations, helping patient access and service improvements, workforce development and service resilience.

The role offers permanent, full-time work (37.5 hours/week) with a salary ranging from £28,980 to £39,330 per annum, DOE.

Competenze

• GCSE Level C in literacy and numeracy.
• Relevant training or experience in care navigation, reception, administration or customer service.
• Training or understanding of information governance, confidentiality, safeguarding, and health and safety requirements.
• Excellent communication and customer service skills.
• Ability to problem-solve and think clearly in pressured situations.

Mansioni

• Providing day-to-day guidance and support to reception and administrative colleagues.
• Acting as the local point of contact for operational queries and supporting communication between the practice team and Group Practice Manager.
• Coordinating reception workflows and service cover to maintain operational efficiency.
• Resolving on-site operational issues and escalating risks appropriately.
• Monitoring appointment utilisation and promoting appropriate GP appointment diversion where suitable.
• Working with clinical and non-clinical teams to support smooth patient pathways.
• Supporting induction of new starters and identifying training needs, maintaining an accurate skills matrix to support development of a flexible, responsive non-clinical workforce.

Conoscenze

Communication skills

Customer service

Problem solving

Formazione

GCSE Level C in literacy and numeracy

Care navigation / reception training or experience

Descrizione del lavoro

Primary Care 24 (PC24) is seeking a Senior Practice Care Navigator to support day-to-day reception and administrative services at Garston and Netherley GP Practices. You will be the first point of contact for escalations, helping patient access and service improvements, workforce development and service resilience.

The role offers permanent, full-time work (37.5 hours/week) with a salary ranging from £28,980 to £39,330 per annum, DOE.