Senior Care Navigator

Primary Care 24; Liverpool, Netherley; On-site; GBP 29,000 - 39,000; Full time

Benefits offered by this job

Annual leave 27 days

Cycle to work

Blue light card

Wellbeing package

Job summary

Primary Care 24 (PC24) is seeking a Senior Practice Care Navigator to support day-to-day reception and administrative services at Garston and Netherley GP Practices. You will be the first point of contact for escalations, helping patient access and service improvements, workforce development and service resilience.

The role offers permanent, full-time work (37.5 hours/week) with a salary ranging from £28,980 to £39,330 per annum, DOE.

Qualifications

• GCSE Level C in literacy and numeracy.
• Relevant training or experience in care navigation, reception, administration or customer service.
• Training or understanding of information governance, confidentiality, safeguarding, and health and safety requirements.
• Excellent communication and customer service skills.
• Ability to problem-solve and think clearly in pressured situations.

Responsibilities

• Providing day-to-day guidance and support to reception and administrative colleagues.
• Acting as the local point of contact for operational queries and supporting communication between the practice team and Group Practice Manager.
• Coordinating reception workflows and service cover to maintain operational efficiency.
• Resolving on-site operational issues and escalating risks appropriately.
• Monitoring appointment utilisation and promoting appropriate GP appointment diversion where suitable.
• Working with clinical and non-clinical teams to support smooth patient pathways.
• Supporting induction of new starters and identifying training needs, maintaining an accurate skills matrix to support development of a flexible, responsive non-clinical workforce.

Skills

Communication skills

Customer service

Problem solving

Education

GCSE Level C in literacy and numeracy

Care navigation / reception training or experience

Job description

PC24 are looking for a Senior Practice Care Navigator to support the day-to-day delivery of reception and administrative services at our Garston and Netherley GP Practices. Acting as the first point of contact for escalation of complex patient enquiries and operational issues, you will support patient access and service improvement initiatives, workforce development and service resilience.

Salary

£28,980.00 - £39,330.00 per annum (DOE)

Contract

Permanent, Full Time (37.5 hours per week)

Location

Garston and Netherley

Shifts

Monday - Friday, 7.5 hours per day working either from 07:45 until 15:45 or 10:30 until 18:30.

What will I be doing?

• Providing day-to-day guidance and support to reception and administrative colleagues.
• Acting as the local point of contact for operational queries and supporting communication between the practice team and Group Practice Manager.
• Coordinating reception workflows and service cover to maintain operational efficiency.
• Resolving on-site operational issues and escalating risks appropriately.
• Monitoring appointment utilisation and promoting appropriate GP appointment diversion where suitable.
• Working with clinical and non-clinical teams to support smooth patient pathways.
• Supporting induction of new starters and identifying training needs, maintaining an accurate skills matrix to support development of a flexible, responsive non-clinical workforce.

What do I need?

• GCSE Level C in literacy and numeracy, or equivalent work-based experience.
• Relevant training or experience in care navigation, reception, administration or customer service.
• Training or understanding of information governance, confidentiality, safeguarding, and health and safety requirements.
• Excellent communication and customer service skills.
• Ability to problem-solve and think clearly in pressured situations.

What's on offer?

• 27 days annual leave - previous NHS Service will be taken into account
• Cycle to work scheme
• Eligible to apply for blue light card
• Colleague wellbeing package - which includes a doctor line, access to Westfield rewards, wellbeingsupportand gym discounts.

About us

Primary Care 24 (PC24) is a not-for-profit social enterprise established in 2004, predominately delivering NHS contracts. The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients.

Job Details

• Salary £28,980.00 - £39,330.00 per annum (DOE)
• Frequency Annual
• Job Reference PC24/TP/652/323
• Contract Type Full Time
• Closing Date 22 November, 2026
• Division Operations
• Department Primary Care - GP Practices
• Location Garston and Netherley, United Kingdom