Senior Practice Administrator & Complaints Lead

Betsi Cadwaladr University Health Board; Tywyn; On-site; GBP 26,000 - 34,000; Full time

Job summary

Betsi Cadwaladr University Health Board in Wales seeks a senior administrator to provide efficient support to the Practice Clinical and Management team and oversee the practice administration needs for the Practice and Complaints team.

The post holder will work with a degree of autonomy, showing excellent judgement, organisation, and communication while meeting tight deadlines. Welsh language is desirable; applications from Welsh/English speakers are welcome.

Qualifications

• NVQ Level 4 in Admin or equivalent
• Experience within an NHS environment
• Experience with Customer/Patient Complaints
• Excellent organisational and communication abilities required

Responsibilities

• Manage complaints, ensuring they are logged, investigated, and resolved promptly.
• Handle difficult situations with patients and staff with tact and empathy.
• Maintain and secure documentation and filing systems to support performance standards.
• Coordinate and prepare agendas and minutes for practice meetings, ensuring actions are timely.
• Run EMIS searches and reports to support call and recall of patients.
• Assist with gathering statistics and information as required.
• Perform other senior administrative duties as required by Practice Managers.

Skills

Organisational skills

Communication skills

Prioritisation & deadlines

Education

NVQ Level 4 in Admin or equivalent

Good Standard of Education

Tools

EMIS system

Job description

Betsi Cadwaladr University Health Board in Wales seeks a senior administrator to provide efficient support to the Practice Clinical and Management team and oversee the practice administration needs for the Practice and Complaints team.

The post holder will work with a degree of autonomy, showing excellent judgement, organisation, and communication while meeting tight deadlines. Welsh language is desirable; applications from Welsh/English speakers are welcome.