Senior PMO Officer

Itchy Feet; Jersey Marine; On-site; GBP 70,000 - 90,000; Full time

Job summary

Itchy Feet is seeking a highly organised Senior PMO Officer to join the Business Operations team on a permanent, full-time basis. You will support delivery and governance of the organisation's change portfolio, reporting to the Chief of Staff and working closely with the Head of Change.

As a hands-on PMO professional, you will maintain oversight of strategic, regulatory, operational, and technology change initiatives, ensuring projects are delivered consistently and transparently with

Qualifications

• Proven experience within a PMO, Project Support, Programme Support, or Portfolio Coordination environment.
• Strong understanding of project delivery methodologies, governance, and reporting disciplines.
• Experience in maintaining project plans, milestones, risks, issues, actions, dependencies, and decision logs.
• Exceptional written and verbal communication skills.
• Demonstrable experience preparing reports, governance papers for senior leadership and Boards.
• Strong stakeholder management with ability to challenge constructively.

Responsibilities

• Maintain a single, accurate view of all portfolio activity across strategic, regulatory, and operational change initiatives.
• Coordinate integrated change roadmaps, milestones, and key dependencies.
• Prepare agendas, governance packs, dashboards, actions, and decision logs.
• Develop and maintain PMO processes, templates, and reporting standards.
• Provide guidance to project managers on governance requirements and controls.
• Consolidate project updates into clear portfolio-level reporting.
• Track progress against scope, budgets, benefits, and quality measures.
• Maintain portfolio risks, issues, actions, assumptions, dependencies, and decisions.
• Produce reports and dashboards for Change Board, Executive Committee, and Boards.

Skills

PMO experience

Governance and reporting

Stakeholder management

Analytical skills

Communication skills

Governance papers

Budgeting and benefits tracking

Microsoft Excel

PowerPoint

Microsoft Word

Agile/Waterfall/hybrid

Education

Recognised PMO qualification (PRINCE2/APM/MSP/P3O)

Tools

Excel

PowerPoint

Word

Job description

Our client is seeking a highly organised and proactive Senior PMO Officer to join their Business Operations team on a permanent, full-time basis. This role supports the delivery and governance of the organisation's change portfolio, reporting to the Chief of Staff and working closely with the Head of Change. As a hands‑on professional, you will maintain oversight of strategic, regulatory, operational, and technology change initiatives, ensuring projects are delivered consistently and transparently. Your key responsibilities will include providing high-quality reporting, governance support, and portfolio coordination while working collaboratively with senior stakeholders and project managers.

Job Duties:

• Maintain a single, accurate view of all portfolio activity across strategic, regulatory, and operational change initiatives.
• Coordinate integrated change roadmaps, delivery milestones, and key dependencies.
• Support the assessment of new change requests, considering business priorities, capacity, risk, dependencies, and readiness.
• Provide analysis and insight to inform prioritisation, sequencing, and resource allocation decisions.
• Monitor the cumulative impact of change across the business and identify potential capacity constraints.
• Coordinate governance forums, portfolio reviews, planning meetings, and stage gate activities.
• Prepare agendas, governance packs, dashboards, actions, and decision logs.
• Develop and maintain proportionate PMO processes, templates, and reporting standards.
• Provide guidance to project managers and workstream leads on governance requirements and controls.
• Ensure effective maintenance of audit trails, approvals, and project documentation.
• Consolidate project and programme updates into clear portfolio‑level reporting.
• Track progress against scope, milestones, budgets, benefits, and quality measures.
• Maintain portfolio risks, issues, actions, assumptions, dependencies, and decisions.
• Identify and elevate emerging delivery risks appropriately.
• Produce high‑quality reports, dashboards, and presentations for Change Board, Executive Committee, and Board‑level audiences.
• Communicate portfolio insights confidently with senior stakeholders and executives.
• Support monitoring of change budgets, forecasts, expenditure, and variances.
• Maintain an overview of resource demand and capacity across the portfolio.
• Track benefits realisation and agreed business outcomes.
• Support preparation and quality assurance of business cases, stage gate documentation, and project closure reports.
• Build strong relationships across Change, Technology, Risk, Compliance, Finance, and business teams.
• Provide practical PMO support and guidance to project teams and sponsors.
• Promote transparent, accurate, and timely reporting across the organisation.
• Contribute to the continuous improvement of PMO processes, tools, and governance frameworks.

Job Requirements:

• Proven experience within a PMO, Project Support, Programme Support, or Portfolio Coordination environment.
• Strong understanding of project delivery methodologies, governance, and reporting disciplines.
• Experience in maintaining project plans, milestones, risks, issues, actions, dependencies, and decision logs.
• Excellent analytical skills with the ability to translate complex information into concise and meaningful reports.
• Exceptional written and verbal communication skills.
• Demonstrable experience preparing reports, presentations, and governance papers for senior leadership, Executive Committees, and Boards.
• Strong stakeholder management skills with the confidence to challenge constructively and follow through on actions.
• High levels of organisation, accuracy, and attention to detail.
• Advanced proficiency in Microsoft Excel, PowerPoint, and Word.
• Ability to manage multiple priorities and meet tight governance deadlines.

• Experience within financial services or another regulated environment.
• Exposure to strategic, regulatory, business, and technology change programmes.
• Knowledge of Agile, Waterfall, and hybrid project delivery approaches.
• Recognised PMO, project management, or programme management qualification (e.g., PRINCE2, APM, MSP, P3O) or equivalent practical experience.
• Experience supporting budget management, resource planning, or benefits tracking.

What You'll Love:

This is an excellent opportunity to play a central role in shaping and supporting the organisation's change agenda. You will work closely with senior leaders, gain exposure to strategic business initiatives, and help drive successful delivery of change across the organisation while developing your own PMO and portfolio management expertise.