Senior Platform Manager (Server Infrastructure)

Imperial Enterprise; Gloucester; Hybrid; GBP 72,000 - 82,000; Full time

Benefits offered by this job

43 days annual leave

Generous pension schemes

Flexible working policy starting day 1

On-site leisure facilities

Cycle-to-work scheme

Season ticket loan

Job summary

Imperial College London seeks a Platform Team Lead (Server Infrastructure) to manage and evolve our core server infrastructure, including hosting, virtualization, compute, storage, and backup platforms. You will drive automation, observability, and reliability across hybrid cloud environments to support research, teaching and services.

The role requires strong leadership, extensive experience with enterprise infrastructures, and collaboration across security, networking and cloud teams.

Qualifications

• Proven experience in managing enterprise server infrastructure in a complex environment.
• Experience in leading technical teams.
• Knowledge of infrastructure monitoring, alerting, and observability tooling.
• Strong troubleshooting and problem-solving skills with the ability to manage competing priorities effectively.
• Excellent communication and stakeholder engagement skills, with the ability to work collaboratively across technical teams.
• Public cloud infrastructure experience (Azure, AWS, or Google Cloud).
• Knowledge of security and compliance standards relevant to infrastructure operations.
• Experience working within ITIL-aligned service management environments.

Responsibilities

• Manage operational, maintenance, and continual improvement of enterprise server infrastructure platforms.
• Oversee hosting, virtualisation, compute, storage and backup technologies.
• Monitor health, capacity and performance; identify opportunities for optimisation.
• Lead incident response, root cause analysis and problem management for critical services.
• Collaborate with security, networking, cloud and application teams to meet requirements.
• Produce and maintain technical documentation and operational procedures.
• Attend datacentre locations as required.

Skills

Leadership

Server infrastructure

Cloud platforms

Security & compliance

ITIL

Job description

Job number COO01428 Faculties Chief Operating Officer (COO) Team Departments Information & Communication Technologies Salary or Salary range £71,793- £82,031 per annum Location/campus White City Campus - Hybrid Contract type work pattern Full time - Open ended Posting End Date 18 Oct 2026

About the role

We are looking for a skilled and motivated Platform Team Lead (Server Infrastructure) to join our Infrastructure team. In this role, you will take management of the server infrastructure platforms and services that underpin our core server infrastructure, with responsibility for designing, building, automating, and operating resilient compute, storage, and backup environments across the organisation.

Working as part of the wider Hybrid Cloud team, you will help deliver secure, scalable, and highly available infrastructure services that support critical research, teaching, and professional services systems. You will manage the evolution of our infrastructure strategy, ensuring our platforms remain reliable, cost-effective, and aligned with current and future organisational needs.

This is an exciting opportunity to play a key role in modernising infrastructure services and driving adoption of automation, observability, and platform reliability best practices.

What you would be doing

You will be responsible for the operational management, maintenance, and continual improvement of enterprise server infrastructure platforms, including hosting, virtualisation, compute, storage, and backup technologies.

You will:

• Manage physical and virtual server infrastructure across colo and campus datacentres
• Manage enterprise storage platforms, ensuring performance, resilience, scalability, and effective lifecycle management.
• Manage backup and recovery platforms, including testing, monitoring, retention, and disaster recovery processes.
• Monitor platform health, capacity, and performance, proactively identifying opportunities for optimisation and service improvement.
• Manage the support incident response, root cause analysis, and problem management activities for critical infrastructure services.
• Work closely with security, networking, cloud, and application teams to ensure infrastructure services meet operational and compliance requirements.
• Produce and maintain clear technical documentation, operational procedures, and knowledge articles.
• Attend the college’s datacentre locations when required.

What we are looking for

• Proven experience in managing enterprise server infrastructure in a complex environment.
• Experience in Leading Technical Teams.
• Knowledge of infrastructure monitoring, alerting, and observability tooling.
• Strong troubleshooting and problem-solving skills with the ability to manage competing priorities effectively.
• Excellent communication and stakeholder engagement skills, with the ability to work collaboratively across technical teams.
• Public cloud infrastructure experience (Azure, AWS, or Google Cloud).
• Knowledge of security and compliance standards relevant to infrastructure operations.
• Experience working within ITIL-aligned service management environments.

What we can offer you

• The opportunity to continue your career at a world-leading institution and be part of our mission to use science for humanity.
• Benefit from a sector-leading salary and remuneration package (including 43 days’ annual leave and generous pension schemes).
• Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme.
• Interest-free season ticket loan schemes for travel.
• Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing .

Further information

This is a full-time post (35 hours per week).

If you require any further details about the role, please contact: [Iain Darvell] – [[e-mail]].

Attached documents are available under links. Clicking a document link will initialize its download.

Please note that job descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.

We reserve the right to close the advert before the stated closing date, should we receive a high volume of applications. It is therefore advisable that you submit your application as early as possible to avoid disappointment.

About Imperial

Welcome to Imperial, a global top-ten university where scientific imagination leads to world-changing impact.

Join us and be part of something bigger. From global health to climate change, AI to business leadership, here at Imperial we navigate some of the world’s toughest challenges. Whatever your role, your contribution will have a lasting impact.

As a member of our vibrant community of 22,000 students and 8,000 staff, you’ll collaborate with passionate minds across nine London campuses and a global network.

This is your chance to help shape the future. We hope you’ll join us at Imperial College London.

Our Culture

We work towards equality of opportunity, to eliminating discrimination, and to creating an inclusive working environment for all. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities. You can read more about our commitment on our web pages .

Proud signatory of the Armed Forces Covenant. We welcome applications from the Armed Forces community.

Our values are at the root of everything we do, and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity, and innovation.