Senior Client Relationship Manager

SONICOM; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

43 days’ annual leave

Flexible working policy

Generous pension schemes

On-site leisure facilities

Cycle-to-work scheme

Season ticket loan

Job summary

Imperial College London seeks a Senior Client Relationship Manager to nurture trusted client partnerships, lead the delivery of bespoke learning programmes, and identify opportunities to deepen collaborations.

You will coordinate complex executive education projects, manage budgets, and work with world-class faculty to design impactful learning experiences that address real-world business challenges.

Qualifications

• Experience in account management and managing complex client projects.
• Strong stakeholder management and the ability to influence senior stakeholders.
• Excellent communication and customer-focused collaboration skills.
• Solid understanding of budgets, contracts and commercial opportunities.

Responsibilities

• Build and nurture strong client relationships, acting as a trusted partner and ensuring an outstanding client and participant experience.
• Manage and grow a portfolio of client accounts, identifying opportunities for programme expansion and repeat business.
• Support business development through proposals, bids and client presentations.
• Lead planning and coordination of complex executive and professional education programmes, delivering on time and on budget.
• Manage multiple projects, overseeing risks and schedules across programmes.
• Collaborate with faculty and colleagues to design innovative learning solutions meeting client needs.
• Act as primary client contact throughout the programme lifecycle and ensure effective communication.
• Develop programme budgets, negotiate fees, and support profitability.
• Monitor client activity and programme data to generate insights for decision-making.
• Champion excellent customer service and high-quality learning experiences across Imperial Lifelong Learning.

Skills

Client relationship management

Project management

Stakeholder management

Communication

Commercial acumen

Analytical problem solving

Independent work

Team collaboration

Tools

CRM software

Job description

Join Imperial Lifelong Learning team and help shape learning partnerships with some of the world's most influential organisations. As a Senior Client Relationship Manager, you will build trusted client relationships, drive the successful delivery of bespoke learning programmes, and identify opportunities to deepen partnerships and grow impact. Acting as the client's key point of contact, you will work alongside world-leading academics and specialist colleagues across Lifelong Learning to create exceptional learning experiences that address real-world business challenges. This is a varied and rewarding role that combines relationship management, commercial insight, stakeholder engagement and project leadership in a fast-paced, collaborative and purpose-driven environment.

What you would be doing

• Build and nurture strong relationships with clients, acting as a trusted partner and ensuring an outstanding client and participant experience.
• Manage and grow a portfolio of client accounts, identifying opportunities for programme expansion, repeat business and new collaborations.
• Support business development activity by contributing to proposals, bids and client presentations, and helping to progress commercial opportunities.
• Lead the planning and coordination of complex executive and professional education programmes, ensuring delivery on time, within budget and to the highest quality standards.
• Manage multiple projects simultaneously, overseeing risks, dependencies, schedules and stakeholder engagement across diverse programmes.
• Collaborate with world-leading faculty, industry experts and internal colleagues to design innovative, impactful learning solutions that meet client needs.
• Act as the primary point of contact for clients throughout the programme lifecycle, ensuring effective communication and stakeholder management.
• Develop programme budgets and costings, negotiate contributor fees, and support the commercial success and profitability of programmes.
• Monitor client activity, pipeline performance and programme data to generate insights, track progress and support informed decision-making.
• Champion excellent customer service, ensuring programmes meet client expectations, quality standards and strategic objectives.
• Work across multidisciplinary teams to deliver seamless programme experiences and contribute to the continued growth of Imperial's Lifelong Learning portfolio.

What we are looking for

We are seeking a highly organised and commercially minded relationship manager with a passion for delivering exceptional client experiences. You will have experience managing complex projects and stakeholder relationships, balancing strategic thinking with outstanding attention to detail. Comfortable working in a fast-paced, client-focused environment, you will build trusted partnerships, identify opportunities for growth, and collaborate effectively across multidisciplinary teams to deliver high-quality learning solutions that create lasting impact. Experience in executive education, professional services, higher education, or a similarly relationship-driven environment would be advantageous.

The successful candidate will bring:

• Experience in account management, client relationship management and/or project management, delivering successful outcomes for external clients.
• Strong stakeholder management skills, with the ability to build credibility and influence senior internal and external stakeholders.
• Excellent communication, relationship-building and collaboration skills, with a customer-focused approach.
• Strong commercial awareness, including experience working with budgets, financial data, contracts or commercial opportunities.
• Proven ability to manage multiple priorities, projects and deadlines in a complex environment.
• A proactive, solutions-focused mindset with strong analytical and problem-solving skills.
• The confidence to work independently while contributing effectively as part of a collaborative team.
• Excellent organisational and time management skills, with a keen eye for detail and quality.
• A commitment to delivering outstanding client service and creating exceptional learning experiences.

What we can offer you

• The opportunity to continue your career at a world-leading institution and be part of our mission to use science for humanity.
• Benefit from a sector-leading salary and remuneration package (including 43 days’ annual leave and generous pension schemes).
• Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme.
• Interest-free season ticket loan schemes for travel.
• Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing .

Further information

For further information please contact Katie Coats - [e-mail]

Attached documents are available under links. Clicking a document link will initialize its download.

Please note that job descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.

We reserve the right to close the advert before the stated closing date, should we receive a high volume of applications. It is therefore advisable that you submit your application as early as possible to avoid disappointment.

If you encounter any technical issues while applying online, please don't hesitate to email us at [e-mail]. We're here to help.

About Imperial

Welcome to Imperial, a global top-ten university where scientific imagination leads to world-changing impact.

Join us and be part of something bigger. From global health to climate change, AI to business leadership, here at Imperial we navigate some of the world’s toughest challenges. Whatever your role, your contribution will have a lasting impact.

As a member of our vibrant community of 22,000 students and 8,000 staff, you’ll collaborate with passionate minds across nine London campuses and a global network.

This is your chance to help shape the future. We hope you’ll join us at Imperial College London.

Our Culture

We work towards equality of opportunity, to eliminating discrimination, and to creating an inclusive working environment for all. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities. You can read more about our commitment on our web pages .

Proud signatory of the Armed Forces Covenant. We welcome applications from the Armed Forces community.

Our values are at the root of everything we do, and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity, and innovation.