Senior Facilities Operations and Safety Manager

Imperial Enterprise; Greater London; Hybrid; GBP 60,000 - 72,000; Full time

Benefits offered by this job

Hybrid work pattern

Job summary

Imperial College London, Business School, seeks a Senior Facilities Operations and Safety Manager to lead day-to-day facilities, services and health and safety across its South Kensington and White City campuses. You will shape operating models for spaces, manage a facilities team and ensure value-for-money services for staff, students and visitors.

You will drive safety governance, procurement, and continuous service improvement while collaborating with internal partners and external vendors in

Qualifications

• Degree level education or equivalent, or substantial relevant facilities management experience.
• NEBOSH or IOSH qualification, ideally IOSH Managing Safely.
• Experience in line management including recruiting, motivating, developing and coaching staff.
• Experience of operational planning and delivery, financial management, and procuring/managing contractors and suppliers.
• Experience of managing health and safety in a complex environment.
• Strong customer-service focus and ability to deliver high-quality, value-for-money facilities and soft services.
• Excellent communication and influencing skills across organisational boundaries.
• Ability to prioritise a demanding workload, adapt to change and make sound decisions in a complex environment.
• Experience of project management, designing/delivering new spaces, process improvement; HE experience advantageous.

Responsibilities

• Lead the planning, delivery and continuous improvement of facilities, services and operational arrangements across multiple locations.
• Develop operating models, policies, processes and communications for new, refurbished, expanded, leased and shared spaces.
• Lead health and safety governance, risk assessments, inspections, incident follow-up, audits, briefings and staff training.
• Manage, motivate and develop the Facilities Operations Manager and wider facilities team, setting priorities and supporting high-quality delivery.
• Build productive relationships with Imperial teams, building managers, contractors, suppliers and external venue partners.
• Manage procurement and budgets, negotiate with suppliers and ensure services deliver value for money.
• Use insight and feedback to improve processes, customer service and the experience of staff, students and visitors.

Skills

Operational leadership

Customer-service focus

Communication & influencing

Prioritising workload

Project management

Education

Degree level education or equivalent

NEBOSH or IOSH qualification (IOSH Managing Safely)

Job description

Senior Facilities Operations and Safety Manager

Job number BUS00894 Faculties Business School Departments Business School Salary or Salary range £59,808 - £71,793 per annum Location/campus South Kensington and White City Campus - Hybrid Contract type work pattern Full time - Open ended Posting End Date 11 Oct 2026

About the role

Are you an experienced facilities and safety professional ready to lead complex operations across a busy, multi-site environment? As Senior Facilities Operations and Safety Manager at Imperial Business School, you will have overall accountability of the day-to-day delivery and continuous improvement of facilities, services and health and safety arrangements for our staff, students and visitors. You will shape effective operating models for new and changing spaces while ensuring consistently high standards, value for money and an excellent customer experience.

What you would be doing

You will take ownership of facilities operations and health and safety across the Business School's spaces at South Kensington, White City and other leased or shared locations. Working closely with the Director of Faculty Services and a wide range of internal and external partners, you will:

• lead the planning, delivery and continuous improvement of facilities, services and operational arrangements across multiple locations
• develop operating models, policies, processes and communications for new, refurbished, expanded, leased and shared spaces
• lead health and safety governance, risk assessment, inspections, incident and near-miss follow-up, audits, briefings and staff training
• manage, motivate and develop the Facilities Operations Manager and wider facilities team, setting priorities and supporting high-quality delivery
• build productive relationships with Imperial teams, building managers, contractors, suppliers and external venue partners
• manage procurement and budgets, negotiate with suppliers and ensure services deliver quality and value for money
• use insight and feedback to improve processes, customer service and the experience of staff, students and visitors

What we are looking for

You will bring a strong record of operational leadership and a practical, collaborative approach. In particular, you will have:

• Degree level education or equivalent, or substantial relevant facilities management experience
• a NEBOSH or IOSH qualification, ideally IOSH Managing Safely
• experience of line management, including recruiting, motivating, developing and coaching staff
• experience of operational planning and delivery, financial management, and procuring and managing contractors and suppliers
• experience of managing health and safety in a complex environment
• a strong customer-service focus and the ability to deliver high-quality, value-for-money facilities and soft services
• excellent communication and influencing skills, with confidence working across organisational boundaries
• the ability to prioritise a demanding workload, adapt to change and make sound decisions in a complex environment
• Experience of project management, designing and delivering new spaces and facilities, process improvement, and working in higher education would be advantageous.

What we can offer you

• The opportunity to continue your career at a world-leading institution and be part of our mission to use science for humanity.
• Develop in your role with access to learning and development opportunities.
• Benefit from sector-leading salary and remuneration package (including 43 days off a year and generous pension schemes).
• Gain access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and a cycle-to-work scheme.

Further information

This is a full-time, open ended position based at South Kensington and White City campus (hybrid).

If you require any further details about the role, please contact: Sinead Caushaj – [e-mail]

Attached documents are available under links. Clicking a document link will initialize its download.

Please note that job descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.

We reserve the right to close the advert before the stated closing date, should we receive a high volume of applications. It is therefore advisable that you submit your application as early as possible to avoid disappointment.

If you encounter any technical issues while applying online, please don't hesitate to email us at [e-mail]. We're here to help.

About Imperial

Welcome to Imperial, a global top-ten university where scientific imagination leads to world-changing impact.

Join us and be part of something bigger. From global health to climate change, AI to business leadership, here at Imperial we navigate some of the world’s toughest challenges. Whatever your role, your contribution will have a lasting impact.

As a member of our vibrant community of 22,000 students and 8,000 staff, you’ll collaborate with passionate minds across nine London campuses and a global network.

This is your chance to help shape the future. We hope you’ll join us at Imperial College London.

Our Culture

We work towards equality of opportunity, to eliminating discrimination, and to creating an inclusive working environment for all. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities. You can read more about our commitment on our web pages .

Proud signatory of the Armed Forces Covenant. We welcome applications from the Armed Forces community.

Our values are at the root of everything we do, and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity, and innovation.