Senior Platform Delivery Consultant

Benefex Limited; Southampton; Hybrid; GBP 35,000 - 47,000; Full time

Job summary

Join Benefex Limited as a Senior Platform Delivery Consultant, where you will manage a portfolio of major account customers. You will ensure successful implementations of the OneHub products while collaborating with diverse stakeholders and leading a team. Enjoy flexible working arrangements alongside a comprehensive benefits package, all while impacting the employee experience positively.

Benefits

25 days holiday plus bank holidays

Birthday off

Healthcare cash plan

Employee Assistance Plan

Enhanced parental leave

Flexible working setup

Monthly allowance for personal use

Qualifications

• Experience implementing employee benefits or B2B HR SaaS solutions.
• Expertise in global enterprise software implementation.
• Proven record in consulting and advising customers on best practices.

Responsibilities

• Manage a portfolio of major accounts, ensuring customer satisfaction.
• Gather and document customer requirements for solution design.
• Guide customers through implementation phases to ensure successful outcomes.

Skills

Detail oriented

Quality driven

Technical solution design

Stakeholder communication

System configuration

Job description

Who are Benifex?

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.

Why should you apply?

• Progression: Taking on more responsibility within Platform Delivery, both externally with customers and internally with coaching and mentoring new team members
• Impact: Play a bigger role on our larger customer implementations. Ensure our largest customers have an exceptional experience implementing the OneHub products
• Sunday Times Best Place to Work 2025 and Technology award winner
• Work for a profitable, fast-growing market leader in the online reward and benefits space

**Please note we are unable to offer visa sponsorship and require to people to be based in the UK or Ireland for this position**

Great benefits:

£35,000-47,000

Flexible work – choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK or Ireland.

Full access to our comprehensive benefits package, including discounts from hundreds of high street brands, salary sacrifice schemes across Finance, Health, Tech, and more

️ 25 days holiday plus your local bank holidays

Your birthday off

️ Two half day wellbeing days

???? Healthcare cash plan to cover the costs of day-to-day healthcare

Employee Assistance Plan 24/7 365 support

Income Protection (75%) and life assurance (4x salary)

Referral bonuses

Enhanced parental leave package - 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave

️ Work from Anywhere policy for 90 days

️ Buy and Sell scheme for holidays

£50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!

Role Overview

We are currently hiring for a Senior Platform Delivery Consultant for our Global team. As a Senior Platform Delivery Consultant you will play a critical role in setting up our customers for success. You will own a portfolio of larger and more complex customers, responsible for both new customers and renewals, occasionally leading/coaching more junior team members. You will work closely with each customer to ensure we are meeting their needs and they are getting the most out of our platform. This means taking them from requirement refinement and solution design, to technical implementation and testing, finally to go-live.

Responsibilities

• Take ownership of a customer portfolio, predominantly managing major account customers/higher complexity schemes.
• Gather and document customer requirements, producing detailed designs that address specific customer needs while adhering to best practices.
• Design technical solutions that help customers to achieve their overall project goals, ensuring feasibility of requirements can be delivered within our technology.
• Configure OneHub to meet customer requirements.
• Guide Customers through Customer Acceptance Testing (CAT) phase, ensuring seamless communication, addressing feedback, and facilitating a successful and satisfactory testing process.
• Self-organise and manage your work schedule throughout the year, ensuring effective future utilisation planning.
• Collaborate effectively with a diverse range of stakeholders, spanning internal teams and external parties, to ensure streamlined communications and successful outcomes.
• Proactively mitigate risks within the project portfolio, working closely with the Manager to solve issues.
• Ensures project collateral and tracking measures are accurate at all times.
• Achieve high quality outcomes for your customers, measured against defects raised, timeliness and NPS.

What are we looking for?

• High desirable experience: implementing employee benefits solutions or B2B HR SaaS solutions
• Detail orientated, quality driven and a meticulous planner.
• Experience in technical solution design: working with customers to understand their needs, propose and agree technical solutions
• Demonstrable expertise in global enterprise software implementation: designing and implementing software solutions across multiple countries
• The ability to work with a range of technical and non-technical stakeholders and the ability to condense technical concepts into non-technical formats
• A history of system configuration, making hands on changes to the system to meet the customers needs.
• Experience in consulting, working with customers to advise on best practices, possible approaches and spotting opportunities to upsell.
• Coding knowledge is desirable, but not necessary

Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you.

Our interview process

Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.

Initial informal call with the Talent team

Online tests in numeracy and logical reasoning

Interview with the hiring manager and a member of the team

Final interview with the Director

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer.

We are a proud member of the Disability Confident employer scheme.

If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.